Customer Success Specialist - In-Office, Growth & Benefits

Banko Overhead Doors; Tampa (FL); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Résumé du poste

Banko Overhead Doors in Tampa, FL is seeking a Customer Service Representative to be the frontline ambassador, handling inbound and outbound inquiries, ensuring accurate data entry, and supporting service scheduling and coordination.

This in‑office role demands strong communication, attention to detail, and the ability to manage high call volumes while delivering an exceptional customer experience, with opportunities for growth and a supportive team environment.

Qualifications

• High school diploma or GED required.
• Associate or bachelor’s degree in business, communications, or a related field preferred.
• Customer service, call center, or administrative support experience preferred.
• Experience using CRM software, scheduling tools, and Microsoft Office.
• Strong data entry, documentation, and organizational skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced, high-volume environment.
• Strong problem-solving and decision-making skills.
• Reliable, punctual, and accountable.
• Ability to work occasional irregular hours as business needs require.
• Spanish-speaking candidates may qualify for a shift differential.

Responsabilités

• This is an in-office position.
• Handle inbound and outbound customer inquiries via phone, email, and in-person communication
• Provide excellent customer support by answering questions related to services, pricing, and scheduling
• Accurately enter and maintain customer data in CRM, scheduling, and service management systems
• Schedule and coordinate service appointments based on urgency, availability, and customer needs
• Document all customer interactions with accuracy and professionalism
• Escalate complex or time-sensitive issues to leadership with clear documentation
• Collaborate with dispatch, service technicians, sales, and leadership teams
• Identify recurring customer issues and assist with process improvement initiatives
• Maintain a calm, professional, and empathetic demeanor in all customer interactions
• Support onboarding and training of new customer service team members
• Stay current on company policies, procedures, and product/service offerings
• Protect confidential customer information and follow data security standards

Connaissances

Customer service

Data entry

Communication skills

Organization

Multitasking

Time management

Problem solving

Reliability

Punctuality

Bilingual Spanish

Formation

High school diploma or GED

Associate or bachelor’s degree in business, communications, or a related field

Outils

CRM software

Scheduling tools

Microsoft Office

Description du poste

Banko Overhead Doors in Tampa, FL is seeking a Customer Service Representative to be the frontline ambassador, handling inbound and outbound inquiries, ensuring accurate data entry, and supporting service scheduling and coordination.

This in‑office role demands strong communication, attention to detail, and the ability to manage high call volumes while delivering an exceptional customer experience, with opportunities for growth and a supportive team environment.