Onsite Call Center CSR - Fast-Paced Support + Bonuses

American Air & Heat, Inc; Sanford (FL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive Pay

Weekly paycheck

Performance Bonus

Short & Long-Term Disability + Life

PTO

Employee Assistance Program

Job summary

American Air & Heat, Inc. in Sanford, FL is seeking a Call Center Customer Service Representative to be the first point of contact for customers seeking service.

You will handle inbound calls, educate customers on services, and convert requests into scheduled appointments. The role requires strong communication, multitasking, and organizational skills, with the ability to work open availability including days, evenings, and weekends.

Qualifications

• High school diploma or equivalent.
• Previous call center or customer service experience preferred.
• Excellent verbal and written communication.
• Strong multitasking and problem-solving abilities.

Responsibilities

• Deliver an exceptional customer experience by serving as the first point of contact for customers seeking service, support, or information.
• Answer inbound calls, web leads, and customer inquiries with professionalism, urgency, and a solutions-oriented mindset.
• Convert customer requests into scheduled appointments while educating customers on available services and addressing questions or concerns.
• Build rapport with customers, identify their needs, and overcome objections to ensure they receive the service they need.
• Make outbound calls to confirm appointments, follow up on unscheduled opportunities, and ensure customer satisfaction after service visits.
• Accurately collect, update, and maintain customer information in company systems.
• Partner closely with dispatch, technicians, and other departments to ensure a seamless customer experience from the initial call through service completion.
• Communicate customer concerns, service updates, and scheduling information to the appropriate teams to ensure timely resolution.
• Provide service window updates and proactive communication to customers throughout the service process.
• Follow established processes and performance goals related to booking, customer satisfaction, and call quality.
• Remain calm, professional, and customer-focused while handling high call volumes and resolving customer concerns.
• Support daily office operations, opening and closing responsibilities, and other administrative duties as assigned

Skills

Call Center

Customer Service

Communication

Active Listening

Multitasking

Organization

Microsoft Office

Sales Experience

Education

High School Diploma

Tools

Microsoft Office

Job description

American Air & Heat, Inc. in Sanford, FL is seeking a Call Center Customer Service Representative to be the first point of contact for customers seeking service.

You will handle inbound calls, educate customers on services, and convert requests into scheduled appointments. The role requires strong communication, multitasking, and organizational skills, with the ability to work open availability including days, evenings, and weekends.