On-Site HVAC Customer Care & Scheduling Specialist

Air Around the Clock; Deerfield Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Air Around the Clock in Deerfield Beach, FL, is hiring a Customer Service Representative (CSR) to be the first contact for customers. You will handle a high volume of calls, gather information, schedule appointments, and coordinate with dispatchers and technicians to ensure excellent service.

The role requires a friendly, confident phone presence and strong multitasking skills. The CSR will maintain accurate records, support membership programs, and contribute to a positive customer experience

Qualifications

• Strong verbal communication and active listening.
• Professional and confident phone presence.
• Ability to work in a high-volume, fast-paced environment.
• Detail-oriented with data-entry accuracy.
• On-site collaboration with team.

Responsibilities

• Answer 50–70 inbound and outbound calls daily.
• Schedule service appointments with accuracy.
• Coordinate with dispatch and technicians.
• Enter and verify customer information in system.
• Educate customers on memberships and programs.

Skills

Phone etiquette

Active listening

Communication skills

Multitasking

Data entry

Customer service

Tools

CRM software

Job description

Air Around the Clock in Deerfield Beach, FL, is hiring a Customer Service Representative (CSR) to be the first contact for customers. You will handle a high volume of calls, gather information, schedule appointments, and coordinate with dispatchers and technicians to ensure excellent service.

The role requires a friendly, confident phone presence and strong multitasking skills. The CSR will maintain accurate records, support membership programs, and contribute to a positive customer experience