Customer Care Representative

Climate Control Services; Boynton Beach (FL); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health insurance

Opportunity for advancement

Paid time off

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Résumé du poste

Climate Control Services, INC. is seeking a motivated CCR to handle inbound calls, make outbound outreach, and manage scheduling for HVAC services in Boynton Beach, FL. The role requires following scripts, strong computer skills, and a fast-paced, sales-driven mindset.

The position is 100% in-office, Monday–Friday, with a rotating on-call shift from 8pm to 8am. Base pay is $20/hour plus commissions and SPIFFs, with health benefits and PTO available.

Qualifications

• Handle inbound/outbound calls using scripts to convert opportunities into bookings.
• Must be able to follow a sales script and think on your feet.
• Strong computer skills and ability to multitask in a fast-paced environment.
• Excellent communication and customer-service orientation.

Responsabilités

• Handle inbound calls and convert opportunities into booked jobs using scripts.
• Make daily outbound calls to past customers and new leads.
• Manage and confirm jobs on the schedule, acting as dispatcher.
• Serve as front-line customer service representative for our brands.
• Take rotating on-call shift 8pm–8am; escalations after-hours.
• Assist with other admin duties as needed.
• Hit targets and earn bonuses for performance.

Connaissances

Outbound calls

Communication skills

Sales mindset

Multitasking

Outils

CRM software

Description du poste

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts

Location & Compensation:

On‑Site | Boynton Beach, FL (1740 Corporate Drive, Boynton, Beach, FL 33426)

$20/hr base plus sales commissions and uncapped SPIFFs

Monday–Friday, 8am–5pm + rotating on‑call (8pm–8am)

Who We Are:

Right Away Home Services (RAHS), parent company of Climate Control Servies, is Florida's fastest‑growing HVAC and home comfort company. We book fast, show up fast, and deliver top‑tier service — and we need a CCR who moves just as fast.

What You’ll Do:

• Handle inbound calls and convert every real opportunity into a booked job using proven scripts
• Make daily outbound calls to past customers and new leads — cold calls, maintenance reminders, follow‑ups, reviews, duct cleaning, memberships, and more
• Manage and confirm jobs on the schedule, acting as dispatcher and keeping the board moving
• Serve as a front‑line customer service representative for our brands
• Take a rotating on‑call shift covering 8pm–8am. Our AI answers the overnight calls so you only step in for escalations or true after‑hours emergencies the AI can't handle — not fielding every ring
• Pitch in on other admin duties as needed
• Hit your targets. Get rewarded. Simple.

This Role Is NOT For You If:

• You want to work from home – this is 100% in‑office, every day, at our St. Petersburg location
• You're not willing to take a rotating on‑call shift (8pm–8am) backing up our AI phone system
• You're not willing to make outbound cold calls
• You're unable to follow a script or think sales isn't your job
• You're not ready for a fast‑paced role with strong computer skills and the ability to think on your feet

What You Get:

• $20/hr base plus sales commissions and SPIFFs
• Bonus incentives for performance, sales, and productivity
• Health, dental, and vision insurance
• PTO and paid training
• Real opportunity for growth
• Fun, fast‑paced culture with people who actually want to win

What We’re Looking For:

• Confident communicators who don't fold under pressure
• Strong computer skills and the ability to multitask at speed
• Sales‑first mindset — if you can't upsell, this isn't the job
• Organized, dependable, and hungry to grow
• Team players who thrive in a competitive environment