Customer Service Representative

American Air & Heat; Sanford (FL); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Competitive Pay

Weekly paycheck

Performance Bonus

Short & Long-Term Disability + Life Insurance

PTO

Employee Assistance Program

Job summary

A home service company in Sanford, FL is seeking individuals for customer service roles. Responsibilities include handling customer calls, ensuring satisfaction through follow-ups, and maintaining records. Candidates should possess excellent communication skills, a professional demeanor, and the ability to multitask. Offering competitive pay with bonuses and additional benefits.

Qualifications

• Excellent communication skills required for customer interactions.
• Ability to remain calm under pressure is essential.
• Organizational skills are important for maintaining customer records.

Responsibilities

• Handle inbound customer calls and convert them into appointments.
• Ensure customer satisfaction through follow-up calls.
• Update customer records with timely information.

Skills

Excellent verbal and written communication skills

Positive, professional, and friendly demeanor

Strong problem-solving and multitasking abilities

Self-motivated, organized, and team-oriented

Education

High school diploma or equivalent

Job description

Location: Sanford, FL
Schedule: Monday-Friday+ rotating weekends
Pay: $16.00 to $17.00 hourly plus bonuses.

About Us:

Since 1986 American Air & Heat has been a value driven business. Focused on the mission of providing each client with prompt, professional and trustworthy information. Allowing each client to make the best decisions for their home, family and comfort, ensuring their 100% satisfaction.

Why join our team?

• Competitive Pay
• Weekly paycheck
• Performance Bonus
• Short & Long-Term Disability + Life Insurance
• PTO
• Employee Assistance Program

What You’ll do:

• Handle inbound customer calls and convert them into scheduled appointments
• Make outbound calls to schedule or follow up with customers
• Ensure customer satisfaction through follow-up calls
• Update customer records with accurate, timely information
• Maintain communication with dispatch and management
• Remain calm and professional under pressure
• Other duties as assigned

What we are looking for:

• Excellent verbal and written communication skills
• Positive, professional, and friendly demeanor
• Strong problem-solving and multitasking abilities
• Self-motivated, organized, and team-oriented
• High school diploma or equivalent (Associate’s or higher a plus)

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.