Dispatcher & CSR: Elevate Service & Scheduling

Facemyer AC; Sanford (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Facemyer AC in Sanford, FL is seeking a full-time Dispatcher/CSR to coordinate service calls and dispatch technicians. You will assess customer needs, align with technician availability, and ensure high-quality service and smooth operations.

The role requires multitasking, strong communication, and attention to detail. Experience in HVAC or related fields is a plus, with opportunities for growth and a supportive team culture.

Qualifications

• Must have a high school diploma or equivalent.
• Previous experience in dispatch, customer service, or similar roles preferred.
• Experience in HVAC, plumbing, electrical, construction, or logistics is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Provide information on services, scheduling, and options.
• Coordinate service appointments and dispatch technicians.

Skills

Dispatching

Customer service

Multitasking

Communication

Problem solving

GPS tracking

Education

High school diploma

Tools

ServiceTitan

Microsoft Excel

GPS tracking software

Job description

Facemyer AC in Sanford, FL is seeking a full-time Dispatcher/CSR to coordinate service calls and dispatch technicians. You will assess customer needs, align with technician availability, and ensure high-quality service and smooth operations.

The role requires multitasking, strong communication, and attention to detail. Experience in HVAC or related fields is a plus, with opportunities for growth and a supportive team culture.