Customer Care Agent - Call Center Rep

Munnair; Fruitland Park (FL); On-site; USD 19,286; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Paid holidays

Job summary

A leading HVAC company in Fruitland Park is seeking a full-time HVAC Customer Service Representative to aid customers via phone and in-office interactions. This entry-level role offers a competitive wage of $14 per hour alongside great benefits like health insurance and paid time off. Ideal candidates will possess a high school diploma, basic computer skills, and a reliable means of transportation. Join a friendly, established team focused on customer satisfaction.

Qualifications

• High school diploma or equivalent is required.
• Basic computer skills are necessary.
• Reliable transportation is a must.

Responsibilities

• Provide impeccable customer service over the phone.
• Book necessary appointments and maintain technician schedules.
• Educate customers on services they need.

Skills

Basic computer skills

Excellent communication skills

Attention to detail

Positive attitude

Organizational skills

Education

High school diploma or equivalent

Job description

Overview

Munn's Air Conditioning & Heating in Fruitland Park, FL is looking to hire a full-time HVAC Customer Service Representative (CSR) to assist our customers over the phone. If you enjoy helping others and would like to work with a company that provides a great work environment and compensates you well for your skills, please read on!

This entry-level customer care position earns a competitive wage of $14 per hour. We provide superb benefits after 60 days of employment, including health, dental, vision, life, long- and short-term disability, critical illness, accident insurance, First Stop Health, a 401(k), paid time off (PTO), 6 paid holidays per year, paid birthdays off, and bereavement pay. If this sounds like the right opportunity for you, apply to join our office team today!

About Munn's Air Conditioning & Heating

Whether homeowners are dealing with cold or sweltering temperatures, they know to call Munn's. Established in 1964, our premier heating and air conditioning company delivers fantastic service at a fair price. Our commitment to properly training employees, investing in state-of-the-art technology, and producing only quality work has led us to become the leading HVAC service company in the area. We are proud to help local homeowners with all of their heating/cooling needs, living up to motto of "Consider It Done"!

We owe our decades of success to the talented team members who have supported our business along the way. All our employees receive on-going training and can participate in employee development programs to grow their skills. In addition to a friendly work environment, we also offer our team competitive compensation and excellent benefits. Don't just blow hot air; join us and build a career you can be proud of as part of a family-owned business for 60+ years!

A Day in the Life of a HVAC Customer Service Representative (CSR)

In this entry-level customer care position, you play a vital role in keeping our customers happy. Each day, you arrive at the office ready to provide the impeccable customer service our company is known for. You answer all incoming phone calls as soon as they come in. While on the phone, you always maintain a friendly demeanor and pay close attention to everything our clients have to say. With a warm smile, you also occasionally assist customers when they come into the office to ask questions or purchase filters.

You quickly book all necessary appointments, keeping our technicians' schedules full. Using your excellent communication skills, you also educate our customers on any services they need. You love assisting our clients and helping our business run as smoothly as possible!

Qualifications for an HVAC Customer Service Representative (CSR)

• High school diploma OR equivalent
• Basic computer skills
• Reliable transportation

Scheduling experience is a plus, but not required. Do you thrive in a fast-paced environment? Are you an exceptional communicator? Do you have impeccable attention to detail? Are you a customer service rock star? Do you have excellent phone etiquette? Are you highly organized and efficient? Do you always have a positive, go-getter attitude? If yes, you might just be perfect for this entry-level customer care position!

Work Schedule

This customer care position works Monday through Friday from 8 AM to 5 PM.

Ready to join our office team?

If you feel that you would be right for this entry-level air conditioning and heating customer care job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 34731