CALL CENTER CSR - Customer Service Representative

American Air & Heat, Inc; Sanford (FL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive Pay

Weekly paycheck

Performance Bonus

Short & Long-Term Disability + Life

PTO

Employee Assistance Program

Job summary

American Air & Heat, Inc. in Sanford, FL is seeking a Call Center Customer Service Representative to be the first point of contact for customers seeking service.

You will handle inbound calls, educate customers on services, and convert requests into scheduled appointments. The role requires strong communication, multitasking, and organizational skills, with the ability to work open availability including days, evenings, and weekends.

Qualifications

• High school diploma or equivalent.
• Previous call center or customer service experience preferred.
• Excellent verbal and written communication.
• Strong multitasking and problem-solving abilities.

Responsibilities

• Deliver an exceptional customer experience by serving as the first point of contact for customers seeking service, support, or information.
• Answer inbound calls, web leads, and customer inquiries with professionalism, urgency, and a solutions-oriented mindset.
• Convert customer requests into scheduled appointments while educating customers on available services and addressing questions or concerns.
• Build rapport with customers, identify their needs, and overcome objections to ensure they receive the service they need.
• Make outbound calls to confirm appointments, follow up on unscheduled opportunities, and ensure customer satisfaction after service visits.
• Accurately collect, update, and maintain customer information in company systems.
• Partner closely with dispatch, technicians, and other departments to ensure a seamless customer experience from the initial call through service completion.
• Communicate customer concerns, service updates, and scheduling information to the appropriate teams to ensure timely resolution.
• Provide service window updates and proactive communication to customers throughout the service process.
• Follow established processes and performance goals related to booking, customer satisfaction, and call quality.
• Remain calm, professional, and customer-focused while handling high call volumes and resolving customer concerns.
• Support daily office operations, opening and closing responsibilities, and other administrative duties as assigned

Skills

Call Center

Customer Service

Communication

Active Listening

Multitasking

Organization

Microsoft Office

Sales Experience

Education

High School Diploma

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CALL CENTER CSR - Customer Service Representative

American Air, Plumbing, and Electrical, Sanford, FL, US

Salary Range: $16.00 To $17.00 Hourly

Customer Service Representative - Call Center CSR

Pay: $16.00 to $17.00 hourly + incentives

Schedule: Open availability to include Day and Evening shifts, Weekend availability, based on the needs of the business- Full-time, Onsite

Branch location: AMERICAN AIR & HEAT - Sanford FL 32773
Call Center Experience preferred! High Volume Call Center environmewnt

• Deliver an exceptional customer experience by serving as the first point of contact for customers seeking service, support, or information
• Answer inbound calls, web leads, and customer inquiries with professionalism, urgency, and a solutions-oriented mindset
• Convert customer requests into scheduled appointments while educating customers on available services and addressing questions or concerns
• Build rapport with customers, identify their needs, and overcome objections to ensure they receive the service they need
• Make outbound calls to confirm appointments, follow up on unscheduled opportunities, and ensure customer satisfaction after service visits
• Accurately collect, update, and maintain customer information in company systems
• Partner closely with dispatch, technicians, and other departments to ensure a seamless customer experience from the initial call through service completion
• Communicate customer concerns, service updates, and scheduling information to the appropriate teams to ensure timely resolution
• Provide service window updates and proactive communication to customers throughout the service process
• Follow established processes and performance goals related to booking, customer satisfaction, and call quality
• Remain calm, professional, and customer-focused while handling high call volumes and resolving customer concerns
• Support daily office operations, opening and closing responsibilities, and other administrative duties as assigned

What We're Looking For

• Previous call center or customer service experience preferred
• Excellent verbal and written communication skills with a friendly, professional, and customer-focused approach
• Strong active listening, problem-solving, and multitasking abilities
• Comfortable working in a fast-paced environment while managing multiple priorities
• Self-motivated, dependable, and team-oriented with a strong sense of accountability
• Strong organizational skills, attention to detail, and ability to follow processes
• Proficient computer skills, including Microsoft Office; sales experience is a plus
• Receptive to coaching and committed to continuous improvement
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
• High School Diploma or equivalent required; additional education is a plus

About Us:

Since 1986 American Air & Heat has been a value driven business. Focused on the mission of providing each client with prompt, professional and trustworthy information. Allowing each client to make the best decisions for their home, family and comfort, ensuring their 100% satisfaction.

Why join our team?

• Competitive Pay
• Weekly paycheck
• Performance Bonus
• Short & Long-Term Disability + Life Insurance
• PTO
• Employee Assistance Program

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.