Fire Area Service Support Coordinator

Johnson Controls; New York (NY); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking a billing specialist to be 100% onsite in New York. You will prepare and deliver complete billing packets to customers, including reports and certified payroll, to ensure timely payment and accurate invoicing.

In this role you will assign tasks for 14 dedicated field resources, track open calls and inspections, package invoices on a negotiated timeline, and monitor monthly L&M revenue, all while delivering professional communications and excellent service.

Qualifications

• Experience in customer service or operations/service delivery.
• Strong decision-making skills and adaptability.
• Proficient in MS Office, especially Excel.
• Excellent communication and interpersonal skills.
• Good telephone manner and appropriate business communications.
• Strong written and verbal communication skills.
• Team player with the ability to operate under pressure.

Responsibilities

• Billing customers with complete invoicing packets including reports and certified payroll.
• Assigning tasks for the 14 dedicated field resources.
• Track and manage all open calls, including inspection manuals.
• Locally billing all open SRs including Inspection-Manuals and general service requests.
• Track and maintain monthly L&M revenue.
• Invoice packaging and delivery per a negotiated timeline.

Skills

Customer Service

Operations/Service Delivery

Decision-making

Adaptability

Communication

Telephone etiquette

Team player

Tools

MS Office

Excel

Job description

THIS POSITION IS 100% ONSITE

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

This position will be responsible for the billing and providing invoices to customers who require a complete billing packet, consisting of reports and certified payroll to ensure timely payment.

How you will do it

• Assigning tasks for the 14 dedicated field resources.
• Tracking & managing all open calls including inspection manuals.
• Locally billing all open SRs including Inspection-Manuals & general service requests.
• Tracking & maintaining monthly L&M revenue.
• Invoice packaging and delivery per a negotiated timeline.

Requirements

• Experience in Customer Service or Operations/Service Delivery.
• Strong decision-making skills and adaptability.
• Proficient in MS Office, especially Excel.
• Excellent communication and interpersonal skills.
• Good telephone manner and appropriate business communications.
• Strong written and verbal communication skills.
• Team player with the ability to operate under pressure.

HIRING HOURLY RANGE: $29-39 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package.

The posted salary range reflects the target compensation for this role.

However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.