Billing & Client Services Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; Milwaukie (OR); Hybrid; USD 37,000 - 50,000; Full time

Job summary

Johnson Controls in Milwaukie, OR is seeking a Client Services Coordinator to oversee billing packets, reports, and certified payroll to ensure timely payments. You will coordinate a team of 14 field resources and manage open service requests and inspections.

The role requires strong MS Office skills (Excel), solid communication, and the ability to work under pressure. You will package invoices, track revenue, and ensure accurate documentation for customers.

Qualifications

• Experience in Customer Service or Operations/Service Delivery.
• Strong decision-making skills and adaptability.
• Proficient in MS Office, especially Excel.
• Excellent communication and interpersonal skills.
• Good telephone manner and appropriate business communications.
• Strong written and verbal communication skills.
• Team player with the ability to operate under pressure.

Responsibilities

• Assigning tasks for the 14 dedicated field resources.
• Tracking & managing all open calls including inspection manuals.
• Locally billing all open SRs including Inspection-Manuals & general service requests.
• Tracking & maintaining monthly L&M revenue.
• Invoice packaging and delivery per a negotiated timeline.

Skills

Customer service

Operations/Service delivery

Decision making

MS Office (Excel)

Communication

Interpersonal skills

Telephone etiquette

Written communication

Verbal communication

Team player

Tools

MS Office

Job description

Johnson Controls in Milwaukie, OR is seeking a Client Services Coordinator to oversee billing packets, reports, and certified payroll to ensure timely payments. You will coordinate a team of 14 field resources and manage open service requests and inspections.

The role requires strong MS Office skills (Excel), solid communication, and the ability to work under pressure. You will package invoices, track revenue, and ensure accurate documentation for customers.