Fire Area Service Support Coordinator

Johnson Controls, Inc.; New York (NY); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls, Inc. seeks a billing-focused professional to generate customer invoices and compile complete billing packets with reports and certified payroll for timely payment.

The role supervises 14 field resources, tracks open calls, and locally bills SRs, inspection manuals, and service requests. The candidate should have customer service or operations experience, be proficient in MS Office (Excel), and demonstrate strong communication, decision-making, and teamwork under pressure.

Qualifications

• Experience in Customer Service or Operations/Service Delivery.
• Proficient in MS Office, especially Excel.
• Excellent communication and interpersonal skills.
• Good telephone manner and appropriate business communications.
• Strong written and verbal communication skills.
• Team player with the ability to operate under pressure.

Responsibilities

• Assign tasks for the 14 dedicated field resources.
• Track and manage all open calls including inspection manuals.
• Locally bill all open SRs including Inspection-Manuals and general service requests.
• Track and maintain monthly L&M revenue.
• Invoice packaging and delivery per a negotiated timeline.

Skills

Customer Service

Operations/Service Delivery

Communication

Teamwork

Decision Making

Adaptability

Telephone Manners

Written Communication

Verbal Communication

Tools

MS Office

Excel

Job description

THIS POSITION IS 100% ONSITE

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

This position will be responsible for the billing and providing invoices to customers who require a complete billing packet, consisting of reports and certified payroll to ensure timely payment.

How you will do it

• Assigning tasks for the 14 dedicated field resources.
• Tracking & managing all open calls including inspection manuals.
• Locally billing all open SRs including Inspection-Manuals & general service requests.
• Tracking & maintaining monthly L&M revenue.
• Invoice packaging and delivery per a negotiated timeline.

Requirements:

• Experience in Customer Service or Operations/Service Delivery.
• Strong decision-making skills and adaptability.
• Proficient in MS Office, especially Excel.
• Excellent communication and interpersonal skills.
• Good telephone manner and appropriate business communications.
• Strong written and verbal communication skills.
• Team player with the ability to operate under pressure.

HIRING HOURLY RANGE: $29-39 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

• competitive benefits package.