Onsite Billing & Payments CSR - Growth & Benefits

Meduit | Driving Revenue Cycle Performance; Waco (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA and FSA available

401(k) with company match

Paid Wellness Time and Holidays

Employer paid life insurance and long‑

term disability

Job summary

Meduit is seeking a Customer Service Representative to support customers with account-related questions, payments, and issue resolution. This onsite role at 5045 Franklin Ave, Waco, TX 76710 involves handling inbound and outbound calls, resolving concerns, and documenting interactions accurately.

The position requires at least 1 year in a customer-facing role and strong computer skills in Outlook, Word, and Excel, with a focus on reliability and clear communication.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer-facing experience.
• Experience in fast-paced, performance-driven environments.
• Strong computer skills and ability to navigate multiple systems.
• Clear, professional communication and reliability.

Responsibilities

• Handle inbound and outbound calls related to customer accounts and balances.
• Explain balances, payments, and options clearly and professionally.
• Set up payment arrangements and process transactions by phone.
• Document interactions accurately across multiple systems.
• Follow scripts, workflows, and compliance requirements.
• Meet productivity and quality performance goals.
• Assist customers with available support or financial assistance programs.

Skills

Customer service

Communication

Computer literacy

Reliability

Multitasking

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Meduit is seeking a Customer Service Representative to support customers with account-related questions, payments, and issue resolution. This onsite role at 5045 Franklin Ave, Waco, TX 76710 involves handling inbound and outbound calls, resolving concerns, and documenting interactions accurately.

The position requires at least 1 year in a customer-facing role and strong computer skills in Outlook, Word, and Excel, with a focus on reliability and clear communication.