Bilingual Medical Office CSR Scheduling & Billing

Bluebonnet Trails Community Services; Round Rock (TX); On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

Bilingual advantage

Career ladder path

Job summary

Bluebonnet Trails Community Services in Round Rock is seeking a Customer Service Representative to provide clerical support and assist integrated health and medical clinics. The CSR will manage scheduling, data entry, insurance verification, and patient outreach while coordinating with clerical staff.

The role emphasizes accurate chart updates, financial reviews, and helping patients understand balances and payment options. Strong communication and reliable attendance are essential.

Qualifications

• High school diploma or GED required.
• Experience with persons with disabilities preferred.
• Experience in a medical office setting preferred.
• Valid Texas driver's license and clean driving record required.
• Demonstrated regular and timely attendance.

Responsibilities

• Schedule appointments and provide quality customer service to clients and staff.
• Assist with insurance verification and determine patient financial responsibility.
• Obtain authorizations from insurance companies for required services.
• Follow up on past-due balances and set up payment plans according to policy.
• Collaborate with Benefits Specialists to coordinate services.

Skills

Customer service

Data entry

Verbal & written communication

Multitasking

Education

High school diploma or GED

Tools

Electronic Health Records (EHR) software

Job description

Bluebonnet Trails Community Services in Round Rock is seeking a Customer Service Representative to provide clerical support and assist integrated health and medical clinics. The CSR will manage scheduling, data entry, insurance verification, and patient outreach while coordinating with clerical staff.

The role emphasizes accurate chart updates, financial reviews, and helping patients understand balances and payment options. Strong communication and reliable attendance are essential.