Patient Care CSR - Weekday-Only, Growth & Bonus

PFS Group; Crystal City (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Performance bonus up to $450/month

10 days PTO in first year

Birthday off after first year

Medical, dental, and vision insurance

401(k) retirement plan with company 1:

Job summary

PFS Group is seeking an on-site Customer Service Representative in Crystal City, TX to assist patients with account questions, payment plans, and billing inquiries. You will work in a fast-paced call center environment, upholding our commitment to excellent customer service and accuracy.

The role emphasizes empathy, effective communication, and adherence to performance metrics. Remote work may be considered after 90 days based on performance and attendance.

Qualifications

• Customer service mindset and strong verbal communication skills.
• Ability to stay calm under pressure and handle sensitive conversations.
• Experience in a call center or high-volume phone environment preferred.

Responsibilities

• Communicate with patients by phone to resolve account balances
• Help patients understand their bill and assist with payment options
• Accurately document conversations and collect and verify patient information
• Interact with patients over the phone, aiming to achieve first-call resolution by demonstrating empathy, patience, and professionalism
• Meet daily and monthly performance metrics including call volume and quality
• Collaborate with team leads and trainers to grow your knowledge and effectiveness

Skills

Customer service mindset

Verbal communication

Calm under pressure

Computer literacy

Call center experience

Healthcare background

CUBS

EPIC

Bilingual Spanish/English

Education

No specific degree required

Tools

CUBS

EPIC

Job description

PFS Group is seeking an on-site Customer Service Representative in Crystal City, TX to assist patients with account questions, payment plans, and billing inquiries. You will work in a fast-paced call center environment, upholding our commitment to excellent customer service and accuracy.

The role emphasizes empathy, effective communication, and adherence to performance metrics. Remote work may be considered after 90 days based on performance and attendance.