Customer Service Representative (Onsite) | Charlotte, NC

Meduit | Driving Revenue Cycle Performance; Charlotte (NC); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA and FSA available

401(k) with company match

Paid Wellness Time and Holidays

Life insurance and long-term disabled

Internal growth opportunities

Comprehensive paid training

Job summary

Meduit is seeking a Customer Service Representative to support customers with account questions, payments, and issue resolution onsite in Charlotte, NC. The role involves handling calls, documenting interactions, and following established workflows to ensure quality service.

The position offers 8:00 AM–5:00 PM or 10:00 AM–7:00 PM shifts, starting 11/2/2026, with $16-$18/hour base pay plus incentives and a $2/hour differential for the 10:00 AM–7:00 PM shift.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer-facing experience.
• Experience in fast-paced, performance-driven environments.
• Strong computer skills navigating multiple systems.
• Clear and professional communication with customers.
• Reliable with a stable work history.

Responsibilities

• Handle inbound and outbound calls related to customer account balances.
• Explain balances, payments, and options clearly and professionally.
• Set up payment arrangements and process transactions by phone.
• Document interactions accurately while using multiple systems.
• Follow scripts, workflows, and compliance requirements.
• Meet productivity and quality performance goals.
• Assist with available support or financial assistance programs.

Skills

Customer service

Fast-paced environment

Computer skills

Clear communication

Reliability

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

About the Role:

The Customer Service Representative is responsible for supporting customers with account-related questions, payments, and issue resolution. This role ensures a positive customer experience by handling inbound and outbound calls, resolving concerns, and providing clear and accurate information.

The Customer Service Representative partners with internal teams to maintain accurate account records, follow established workflows, and meet quality and productivity expectations in a fast-paced environment.

Title: Customer Service Representative

Location: Onsite - 4135 South Stream Boulevard, Charlotte, NC 28217

Schedule: Multiple shifts available: 8:00 AM - 5:00 PM or 10:00 AM - 7:00 PM Eastern Time, Monday through Friday.

Start Date: 11/2/2026

Compensation: $16-$18 per hour base pay + performance incentives. An additional $2.00 per hour shift differential is available for the 10:00 AM - 7:00 PM shift.

Key Responsibilities:

• Handle inbound and outbound calls related to customer account balances
• Provide clear, professional explanations of balances, payments, and available options
• Set up payment arrangements and process transactions over the phone
• Accurately document all interactions while navigating multiple systems
• Follow established workflows, scripts, and compliance requirements
• Meet performance goals related to productivity and quality
• Assist customers with available support or financial assistance programs when applicable

Required Qualifications:

• High School Diploma or GED
• Minimum of 1 year of experience in a customer-facing role (call center, retail, office, front desk, administrative, or similar)
• Experience working in a fast-paced, performance-driven environment
• Strong computer skills, including the ability to navigate multiple systems (Outlook, Word, Excel or similar tools)
• Ability to communicate clearly and professionally, including handling account-related conversations
• Demonstrated reliability and consistent work history with a track record of meeting expectations

PreferredQualifications:

• Call center experience
• Experience with billing, payments, or account resolution
• Experience meeting or exceeding performance metrics
• Experience handling escalated customer interactions
• Exposure to healthcare, insurance, or financial services environments

About Us:

Meduitis a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus onoptimizingpayments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented.Learn more at www.meduitrcm.com.

Employment Eligibility

• Candidates must be legally authorized to work in the United States at the time of hire
• The company does not provide employment visa sponsorship for this position
• As a condition of employment, a pre-employment background check will be conducted

What We Offer

• Comprehensive paid training
• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• Paid Wellness Time and Holidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities

Equal Opportunity Employer

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.