Customer Service Representative - Waco, TX (Onsite)

Meduit Group; Waco (TX); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA and FSA available

401(k) with company match

Paid wellness time and holidays

Employer paid life insurance and long‑

Job summary

Meduit in Waco, TX is seeking a Customer Service Representative to support customers with account questions, payments, and issue resolution. This onsite role handles inbound and outbound calls to maintain accurate records and deliver a positive customer experience.

The position requires 1+ year in a customer-facing role, strong communication, and proficient computer skills. Compensation ranges from $15 to $17 per hour base plus incentives, with full-time on-site duties.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of customer-facing experience (call center, retail, office, front desk, administrative, or similar).
• Experience in a fast-paced, performance-driven environment.
• Strong computer skills across multiple systems (Outlook, Word, Excel or similar).
• Ability to communicate clearly and professionally about accounts.

Responsibilities

• Handle inbound and outbound calls related to customer account balances.
• Explain balances, payments, and available options clearly and professionally.
• Set up payment arrangements and process transactions over the phone.
• Document all interactions accurately while navigating multiple systems.
• Follow workflows, scripts, and compliance requirements.
• Meet productivity and quality performance goals.
• Assist customers with available support or financial assistance programs when applicable.

Skills

Customer service experience

Call center experience

Clear communication

Reliability

Fast-paced environment adaptation

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Customer Service Representative - Waco, TX (Onsite)

Job Category : Non Exempt

Requisition Number : CUSTO003173

• Full-Time
• On-site

Locations

Showing 1 location

Meduit - Waco
5045 Franklin Ave
Waco, TX 76710, USA

• Pay or shift range: $15 USD to $17 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

About the Role:

The Customer Service Representative is responsible for supporting customers with account-related questions, payments, and issue resolution. This role ensures a positive customer experience by handling inbound and outbound calls, resolving concerns, and providing clear and accurate information.

The Customer Service Representative partners with internal teams to maintain accurate account records, follow established workflows, and meet quality and productivity expectations in a fast-paced environment.

Title: Customer Service Representative

Location: Onsite - 5045 Franklin Ave Waco, TX 76710

Compensation: $15 - $17 per hour base + performance incentives

Key Responsibilities:

• Handle inbound and outbound calls related to customer account balances
• Provide clear, professional explanations of balances, payments, and available options
• Set up payment arrangements and process transactions over the phone
• Accurately document all interactions while navigating multiple systems
• Follow established workflows, scripts, and compliance requirements
• Meet performance goals related to productivity and quality
• Assist customers with available support or financial assistance programs when applicable

Required Qualifications:

• High School Diploma or GED
• Minimum of 1 year of experience in a customer-facing role (call center, retail, office, front desk, administrative, or similar)
• Experience working in a fast-paced, performance-driven environment
• Strong computer skills, including the ability to navigate multiple systems (Outlook, Word, Excel or similar tools)
• Ability to communicate clearly and professionally, including handling account-related conversations
• Demonstrated reliability and consistent work history with a track record of meeting expectations

Preferred Qualifications:

• Call center experience
• Experience with billing, payments, or account resolution
• Experience meeting or exceeding performance metrics
• Experience handling escalated customer interactions
• Exposure to healthcare, insurance, or financial services environments

About Us:

Meduitis a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus onoptimizingpayments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented.Learn more at www.meduitrcm.com.

Employment eligibility:

• Candidates must be legally authorized to work in the United States at the time of hire
• The company does not provide employment visa sponsorship for this position
• As a condition of employment, a pre-employment background check will be conducted

What We Offer:

• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• PaidWellnessTimeandHolidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities

Meduitis an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

#LI-Onsite

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.