Onsite Bilingual Member Experience Advocate

Verda Healthcare Inc; Huntington Beach (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

401(k)

Paid time off

Health insurance

Dental Insurance

Vision insurance

Life insurance

Job summary

Verda Healthcare, Inc. in Huntington Beach, CA is seeking a Member Experience Advocate (bilingual Spanish/English) to support Medicare Advantage members.

You will handle enrollment questions, benefits explanations, and referrals, with a focus on empathy and accuracy in a bilingual environment. The role involves multi-channel interactions (phone, email, and in-person) and requires 1–2 years in a call center or healthcare-related service.

Qualifications

• Must be bilingual in English and Spanish.
• Minimum 1–2 years in a call center or customer service role.
• Healthcare/Medicare experience is highly desirable.

Responsibilities

• Provide excellent customer service to members.
• Explain benefits and plan options in person, email, or phone.
• Escalate issues to management when needed.
• Document interactions in member records and follow policies.
• Maintain high attendance, quality, and productivity standards.
• Handle multi-channel communications (phone, email, in-person).
• Support enrollment, claims, benefits interpretation, and referrals.

Skills

Bilingual (English/Spanish)

Customer service

Call center

Data entry

Communication skills

Healthcare knowledge

Education

High School diploma or equivalent

Job description

Verda Healthcare, Inc. in Huntington Beach, CA is seeking a Member Experience Advocate (bilingual Spanish/English) to support Medicare Advantage members.

You will handle enrollment questions, benefits explanations, and referrals, with a focus on empathy and accuracy in a bilingual environment. The role involves multi-channel interactions (phone, email, and in-person) and requires 1–2 years in a call center or healthcare-related service.