Bilingual Korean Tier 2 IT Support Specialist

Cinter Technology Services; Washington (District of Columbia); On-site; USD 34,000 - 49,000; Part time

Benefits offered by this job

401KMatch but no Insurance

Job summary

The Korean IT Services and IT Consulting team in Washington, DC is seeking a bilingual Korean/English Tier 2 IT Support Specialist on a 1-year W-2 contract. You will provide onsite support for Windows environments, Active Directory, and end-user issues for executives and staff.

The ideal candidate has at least five years of enterprise IT experience, strong AD, and Office 365 skills, and excellent communication.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least five years of hands-on IT support experience in an enterprise environment.
• Korean and English bilingual proficiency.
• Strong proficiency with Microsoft Active Directory, including ADUC, Group Policy, DNS, and DHCP.
• Experience supporting Windows 10/11, Microsoft Office, and common desktop applications.
• Familiarity with SCCM, Remote Desktop, or similar remote-support tools.
• Strong written and verbal communication skills.
• Ability to prioritize and manage multiple assignments.

Responsibilities

• Provide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments.
• Troubleshoot Microsoft Active Directory issues involving user accounts, Group Policy, organizational units, permissions, and login access.
• Support Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Handle escalations from Tier 1 support and collaborate with Tier 3 and infrastructure teams.
• Perform employee onboarding and offboarding and manage user access rights.
• Provide onsite and after-hours VIP support for executives and urgent cases.
• Document incidents and resolutions in ticketing or service-management systems.
• Assist with software deployment, patching, and system updates.

Skills

Bilingual Korean/English

Troubleshooting

Communication

Time management

Education

Bachelor’s degree in IT/CS or related

Tools

ADUC

Group Policy

DNS

DHCP

SCCM

Remote Desktop

Zendesk

ServiceNow

BMC Remedy

PowerShell

Job description

Job Details

• Job Title: Bilingual Korean Tier 2 IT Support Specialist


• Client: Korean IT Services and IT Consulting


• Working Location: Washington, DC


• Working Style: Onsite


• Employment Type: 1-year Contract / W-2


• Salary: Up to $30/hour (DOE)


• Benefit: 401KMatch but no Insurance


• Visa Support: No


• Working Hours: 9:00 AM–6:00 PM


• Language: English and Korean (bilingual required)

Position Overview

We are seeking a customer-focused, Korean/English bilingual Tier 2 IT Support Specialist with at least five years of enterprise IT support experience. This role focuses on troubleshooting Microsoft Active Directory and Windows environments while providing high-quality technical support to end users and executives.

Key Responsibilities

• Provide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments.


• Troubleshoot Microsoft Active Directory issues involving user accounts, Group Policy, organizational units, permissions, and login access.


• Support Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.


• Handle escalations from Tier 1 support and collaborate with Tier 3 and infrastructure teams.


• Perform employee onboarding and offboarding and manage user access rights.


• Provide onsite and after-hours VIP support for executives and urgent cases.


• Document incidents and resolutions in ticketing or service-management systems.


• Assist with software deployment, patching, and system updates.


• Identify recurring issues and recommend long-term solutions and process improvements.


• Ensure compliance with applicable IT security policies and procedures.

The Right Candidate Will Possess

A customer-focused and dependable IT support professional with strong troubleshooting, communication, and time-management skills. The successful candidate will be comfortable supporting executives, managing multiple priorities, and resolving technical issues in a fast-paced enterprise environment.

Required Qualifications & Skills

• Bachelor’s degree in Information Technology, Computer Science, or a related field.


• At least five years of hands-on IT support experience in an enterprise environment.


• Korean and English bilingual proficiency.


• Strong proficiency with Microsoft Active Directory, including ADUC, Group Policy, DNS, and DHCP.


• Experience supporting Windows 10/11, Microsoft Office, and common desktop applications.


• Familiarity with SCCM, Remote Desktop, or similar remote-support tools.


• Strong written and verbal communication skills.


• Ability to prioritize and manage multiple assignments.

Preferred Qualifications

• CompTIA A , Network , Microsoft, or comparable certification.


• Experience supporting IT service-desk environments with more than 500 end users.


• Experience with VDI and macOS support.


• Working knowledge of ITIL practices.


• Basic PowerShell scripting experience.


• Experience with Zendesk, ServiceNow, BMC Remedy, or similar ticketing systems.


• Experience with mobile-device or enterprise-mobility management.


• Experience with Windows Deployment Services and disk imaging or cloning tools.