On-Site Bilingual Tier 1 IT Support Engineer

K3 Technology; Greenwood Village (CO); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

401(k) match

PTO and paid holidays

Paid培训及认证

Job summary

K3 Technology is seeking a Support Engineer I (Tier 1) in Denver, CO. This on-site role focuses on triaging tickets, fulfilling service requests, and resolving IT issues with a strong emphasis on customer service.

The position requires bilingual capabilities (Spanish/English) and offers growth into more advanced support engineering responsibilities. As an MSP-aligned IT services provider, we value proactive communication, documentation, and ongoing professional development.

Qualifications

• Experience in IT support; MSP background preferred.
• Solid troubleshooting across Windows, MacOS, Office 365, and networks.

Responsibilities

• Triage tickets and prioritize requests; assign to teams.
• Fulfill service requests like password resets, unlocks, and installations.
• Troubleshoot basic issues and escalate after 30 minutes as needed.
• Communicate clearly with clients and document resolutions.
• Update SOPs, knowledge bases, and environment records.

Skills

MS Windows

Office 365

MacOS

Networking

Troubleshooting

Education

Certifications (e.g., CompTIA A+, Microsoft)

Tools

Remote management tools

Veeam

Dropsuite

Job description

K3 Technology is seeking a Support Engineer I (Tier 1) in Denver, CO. This on-site role focuses on triaging tickets, fulfilling service requests, and resolving IT issues with a strong emphasis on customer service.

The position requires bilingual capabilities (Spanish/English) and offers growth into more advanced support engineering responsibilities. As an MSP-aligned IT services provider, we value proactive communication, documentation, and ongoing professional development.