Bilingual IT Support Engineer I (Tier 1)

K3 Technology; Dallas (TX); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

401(k) with up to 3.5% match

Generous PTO and paid holidays

Paid training, certifications, and PD

Job summary

K3 Technology in Dallas, Texas is seeking a bilingual Support Engineer I (Spanish/English) for on-site Tier 1 support and engineering. You will triage tickets, fulfill service requests, and resolve a range of IT issues with strong ownership and customer care.

Responsibilities include advanced troubleshooting (Active Directory, Office 365, MacOS), onboarding new employees, maintaining SOPs and knowledge bases, and remote monitoring.

Qualifications

• Prior IT support experience; MSP background preferred.
• Strong troubleshooting across Windows, MacOS, Office 365, networking.
• Bilingual English/Spanish; excellent customer service and ownership.
• MacOS troubleshooting is a must; certifications are a plus.

Responsibilities

• Tier 1 ticket triage, categorization, prioritization, and assignment.
• Service request fulfillment: resets, unlocks, software installs, peripherals.
• Incident resolution for basic issues with documented processes.
• Customer interaction with clear, professional updates; ticket documentation.
• Advanced troubleshooting for Active Directory, Office 365, hardware/software.
• Onboarding and provisioning of new employees; permission assignments.
• Maintain SOPs, knowledge bases, and environment records.
• Remote monitoring and collaboration with team members.

Skills

Windows OS

Windows Server

Office 365

MacOS

Networking

Remote management

Backup solutions

Education

Certifications (Apple, CompTIA A+, Microsoft)

Tools

Veeam

Dropsuite

Job description

K3 Technology in Dallas, Texas is seeking a bilingual Support Engineer I (Spanish/English) for on-site Tier 1 support and engineering. You will triage tickets, fulfill service requests, and resolve a range of IT issues with strong ownership and customer care.

Responsibilities include advanced troubleshooting (Active Directory, Office 365, MacOS), onboarding new employees, maintaining SOPs and knowledge bases, and remote monitoring.