Onsite Bilingual Intake & Client Services Coordinator

Lisinski Law Firm, LLC; New York (NY); Presencial; USD 26 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401k Match

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Dependent Care FSA

Life Insurance

AD&D

Disability Insurance

Hospital Indemnity Insurance

Employee Assistance Program

Paid Time Off

Resumo da oferta

Lisinski Law Firm, LLC is seeking an Intake Office Coordinator to support client intake processes and coordinate communications across departments. The role emphasizes delivering a high-touch, red-carpet client experience and requires fluency in English and Spanish.

Responsibilities include greeting clients, gathering information, verifying documents, handling fingerprints, submitting to the FBI, and maintaining organized case management documentation.

Qualificações

• Bilingual in English and Spanish required or highly preferred.
• 1–3 years of customer service experience preferred.
• High school diploma or equivalent.
• Strong interpersonal and written communication skills in both languages.
• Proficiency with Microsoft Office.
• Excellent organizational skills and attention to detail.

Responsabilidades

• Greet clients upon arrival and assist them in a courteous manner.
• Conduct initial intake assessments and gather information.
• Verify client documentation and collect IDs as needed.
• Facilitate fingerprinting and submit to FBI; upload forms to the case management system.
• Answer and direct phone calls to appropriate departments.
• Schedule and confirm appointments; reschedule as needed.
• Maintain clean, stocked, welcoming client areas and handle snacks.

Conhecimentos

Bilingual English/Spanish

Customer service

Problem solving

Attention to detail

Formação académica

High school diploma

Ferramentas

Microsoft Office Suite

Case management system

Descrição da oferta de emprego

Lisinski Law Firm, LLC is seeking an Intake Office Coordinator to support client intake processes and coordinate communications across departments. The role emphasizes delivering a high-touch, red-carpet client experience and requires fluency in English and Spanish.

Responsibilities include greeting clients, gathering information, verifying documents, handling fingerprints, submitting to the FBI, and maintaining organized case management documentation.