Bilingual Intake & Client Experience Coordinator

Lisinski Law Firm; New York (NY); In loco; USD 26.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k Match

Health Savings Account options

Paid Time Off

Life Insurance

EAP

Descrizione del lavoro

Lisinski Law Firm is seeking an Intake Office Coordinator to support client intake and coordinate communications across departments to deliver a red-carpet experience. You must be fluent in English and Spanish and bring strong customer service and problem-solving skills.

Responsibilities include greeting clients, collecting information, verifying documents, taking fingerprints, uploading files, handling calls, and ensuring a well-organized intake area.

Competenze

• Must be bilingual in English and Spanish.
• 1-3 years’ experience in customer service preferred.
• High school diploma or equivalent required.

Mansioni

• Greet and assist clients upon arrival.
• Coordinate client inquiries with multiple departments.
• Verify client documentation and collect IDs.
• Take fingerprints and submit to FBI.
• Scan documents into the case management system.
• Answer and direct incoming calls and schedule appointments.
• Ensure welcoming area is organized and snacks stocked.
• Collect client payments and follow safety procedures.

Conoscenze

Bilingual: English/Spanish

Customer service

Interpersonal communication

Attention to detail

Organizational skills

Independent worker

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Lisinski Law Firm is seeking an Intake Office Coordinator to support client intake and coordinate communications across departments to deliver a red-carpet experience. You must be fluent in English and Spanish and bring strong customer service and problem-solving skills.

Responsibilities include greeting clients, collecting information, verifying documents, taking fingerprints, uploading files, handling calls, and ensuring a well-organized intake area.