Bilingual Intake Coordinator — Client Concierge

Lisinski Law Firm, LLC; New York (NY); In loco; USD 26.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k Match

Health Savings Account

Dependent Care FSA

Basic Life Insurance

Disability Insurance

Paid Time Off

Descrizione del lavoro

Lisinski Law Firm is seeking an Intake Office Coordinator to support client intake for new and existing clients. The role emphasizes a red-carpet client experience and coordination across departments, with Spanish and English fluency essential for communication with diverse clients.

You will greet clients, collect information, verify documents, handle fingerprints, and manage case-management scans. Strong organizational and problem-solving skills are required.

Competenze

• Fluent in English and Spanish.
• 1–3 years’ experience in customer service preferred.
• High school diploma or equivalent required.
• Excellent bilingual communication, verbal and written, in English and Spanish.

Mansioni

• Greet and assist clients upon arrival.
• Conduct initial assessments and gather information.
• Verify client documentation (IDs, etc.).
• Take fingerprints after intake and submit to FBI.
• Scan/upload documents to case management system.
• Prepare intake folders and Welcome Kits.
• Answer and direct calls and manage appointments.
• Maintain welcoming area and ensure snacks and supplies.
• Process client payments following safety procedures.
• Contribute to KPI-driven customer satisfaction.

Conoscenze

Bilingual Spanish-English

Customer service

Microsoft Office

Attention to detail

Organizational skills

Multitasking

Formazione

High school diploma

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Lisinski Law Firm is seeking an Intake Office Coordinator to support client intake for new and existing clients. The role emphasizes a red-carpet client experience and coordination across departments, with Spanish and English fluency essential for communication with diverse clients.

You will greet clients, collect information, verify documents, handle fingerprints, and manage case-management scans. Strong organizational and problem-solving skills are required.