Bilingual Intake & Client Services Coordinator

The Lisinski Law Firm; New York (NY); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

401k Match

Medical, Dental, & Vision Insurance

Health Savings Account or Flexible-SPA

Dependent Care FSA

Basic Life Insurance

Voluntary Life & AD&D

Disability Insurance

Hospital Indemnity Insurance

Employee Assistance Program

Calm App Subscription

Paid Time Off

Job summary

The Lisinski Law Firm is seeking an Intake Office Coordinator to support the intake process for new and existing clients. You will coordinate communication across departments, handle inquiries, and ensure a red-carpet client experience onsite in New York.

Fluent English and Spanish are required, with a focus on accuracy, organization, and proactive problem solving. Responsibilities include greeting clients, collecting information, handling documentation, fingerprints, and scans into the case

Qualifications

• Bilingual in English and Spanish required.
• 1–3 years of customer service experience preferred.
• High school diploma or equivalent.
• Excellent bilingual interpersonal and written communication skills.

Responsibilities

• Greet and assist clients upon arrival.
• Conduct initial assessments and gather information.
• Verify client documentation by collecting ID or other information.
• Take client fingerprints following the intake appointment.
• Submit fingerprints to FBI.
• Scan/upload fingerprints and forms into the case management system.
• Scan client documents into the case management system as needed.
• Prepare intake folders for Intake Specialists.
• Prepare and mail Welcome Kits to clients.
• Scan contracts into the system after signatures.
• Answer and direct incoming calls to the appropriate department.
• Confirm upcoming appointments and reschedule as needed.
• Keep the client welcoming area clean and stocked with snacks.
• Collect client payments and follow money-handling procedures.
• Ensure customer satisfaction based on KPIs set by leadership.
• Complete inventory of office supplies.

Skills

Bilingual English/Spanish

Customer service

Problem solving

Microsoft Office

Education

High school diploma

Tools

Microsoft Office Suite

Job description

The Lisinski Law Firm is seeking an Intake Office Coordinator to support the intake process for new and existing clients. You will coordinate communication across departments, handle inquiries, and ensure a red-carpet client experience onsite in New York.

Fluent English and Spanish are required, with a focus on accuracy, organization, and proactive problem solving. Responsibilities include greeting clients, collecting information, handling documentation, fingerprints, and scans into the case