Bilingual Intake Coordinator - Client Experience Pro

The Lisinski Law Firm; New York (NY); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

401k Match

Medical, Dental, & Vision Insurance

Health Savings Account or Flexible SP

Dependent Care FSA

Basic Life Insurance

Disability Insurance

Paid Time Off

Employee Assistance Program

Calm App Subscription

Job summary

The Lisinski Law Firm is seeking an Intake Office Coordinator to support the intake process for new and existing clients, delivering a red-carpet experience and coordinating communications across departments.

Responsibilities include greeting clients, gathering information, verifying IDs, handling fingerprints, submitting to FBI, scanning documents, preparing intake folders, and scheduling in a fast-paced environment.

Qualifications

• Bilingual in English and Spanish.
• 1-3 years’ experience in customer service preferred.
• High school diploma or equivalent experience.
• Excellent bilingual interpersonal and communication skills.
• Proficient in Microsoft Office Suite.
• Ruthless attention to detail.
• Excellent organizational skills.
• Ability to work independently and proactively.
• Ability to multitask and prioritize work.

Responsibilities

• Greet and assist clients upon arrival.
• Conduct initial assessments and gather information.
• Verify client documentation by collecting ID or other information.
• Take client fingerprints following intake appointment.
• Submit fingerprints to FBI.
• Scan/upload fingerprints and forms into case management system.
• Scan client documents into case management system.
• Prepare intake folders for Intake Specialists.
• Prepare and mail Welcome Kits to clients.
• Scan contracts into case management system after signatures.
• Answer and direct incoming calls to appropriate department.
• Confirm upcoming appointments and reschedule as needed.
• Ensure client welcoming area is clean and stocked.
• Collect client payments and ensure safe money handling.
• Support KPI-driven customer satisfaction goals.
• Complete inventory of office supplies.

Skills

Bilingual

Customer service

Interpersonal communication

Multitasking

Organizational skills

Independent working

Education

High school diploma

Tools

Microsoft Office Suite

Job description

The Lisinski Law Firm is seeking an Intake Office Coordinator to support the intake process for new and existing clients, delivering a red-carpet experience and coordinating communications across departments.

Responsibilities include greeting clients, gathering information, verifying IDs, handling fingerprints, submitting to FBI, scanning documents, preparing intake folders, and scheduling in a fast-paced environment.