Bilingual Intake Coordinator – Immigration Support

Lisinski Law Firm; New York (NY); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

401k Match

Health Savings Account

Flexible Spending Account

Dependent Care FSA

Basic Life Insurance

Voluntary Life & AD&D

Disability Insurance

Hospital Indemnity Insurance

Employee Assistance Program

Paid Time Off

Job summary

Lisinski Law Firm in Brooklyn, NY is seeking an Intake Office Coordinator to support the client intake process and coordinate communication across departments. The role emphasizes a red-carpet client experience and bilingual English/Spanish communication.

Responsibilities include greeting clients, gathering information, handling fingerprints, submitting FBI checks, document management, and appointment coordination. Onsite, Mon-Fri 8:30am-5:30pm ET with competitive hourly pay.

Qualifications

• Must be bilingual in Spanish and English.
• 1-3 years’ experience in customer service preferred.
• High school diploma or equivalent experience.
• Possesses excellent bilingual (English and Spanish) interpersonal and communication skills, both verbal and written.
• Proficient in Microsoft Office Suite.
• Ruthless attention to detail.
• Excellent organizational skills.
• Ability to work independently and proactively.
• Ability to multitask and prioritize work.

Responsibilities

• Greet and assist clients upon arrival.
• Conduct initial assessments and gather necessary information to assist clients.
• Verify client documentation by collecting ID or other necessary information.
• Take client fingerprints following the intake appointment.
• Submit fingerprints to FBI.
• Scan/upload fingerprints and authorization forms into the case management system in a timely manner.
• Scan client documents into case management system as necessary.
• Prepare intake folders to be used by Intake Specialists.
• Prepare and mail Welcome Kits to clients.
• Scan contracts into case management system following signatures.
• Answer and direct incoming calls to the appropriate department or team member.
• Confirm upcoming appointments for clients and reschedule as needed.
• Ensure client welcoming area is clean, organized, and replenished with appropriate snacks.
• Collect client payments and ensure all money handling safety procedures are followed.
• Responsible for ensuring customer satisfaction based on the KPI’s established by leadership.
• Complete inventory of office supplies, as needed.

Skills

Bilingual English/Spanish

Customer service

Organization

Communication

Multitasking

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Job description

Lisinski Law Firm in Brooklyn, NY is seeking an Intake Office Coordinator to support the client intake process and coordinate communication across departments. The role emphasizes a red-carpet client experience and bilingual English/Spanish communication.

Responsibilities include greeting clients, gathering information, handling fingerprints, submitting FBI checks, document management, and appointment coordination. Onsite, Mon-Fri 8:30am-5:30pm ET with competitive hourly pay.