Bilingual Intake Coordinator - Spanish/English Client Concierge

The-Lisinski-Law-Firm; New York (NY); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

401k Match

Health Savings Account

Flexible Spending Account

Dependent Care FSA

Basic Life Insurance

Voluntary Life & AD&D

Disability Insurance

Hospital Indemnity Insurance

Employee Assistance Program

Paid Time Off

Job summary

Lisinski Law Firm is seeking an Intake Office Coordinator to support our client intake process with a red-carpet experience. You will greet clients, collect information, verify documents, and coordinate with multiple departments to ensure smooth communications.

Fluency in English and Spanish is required. The role is onsite in New York, with a schedule Monday–Friday, 8:30am–5:30pm ET, and compensation in the described range along with a comprehensive benefits package.

Qualifications

• Bilingual in English and Spanish is required.
• 1-3 years' experience in customer service preferred.
• High School Diploma or equivalent.
• Excellent bilingual interpersonal and written communication.
• Proficient in Microsoft Office Suite.
• Ruthless attention to detail.
• Excellent organizational skills.
• Ability to work independently and proactively.
• Ability to multitask and prioritize work.

Responsibilities

• Greet and assist clients upon arrival.
• Conduct initial assessments and gather necessary information.
• Verify client documentation by collecting ID or other information.
• Take client fingerprints following the intake appointment.
• Submit fingerprints to FBI.
• Scan/upload fingerprints and authorization forms into the case management system promptly.
• Scan client documents into the system as needed.
• Prepare intake folders for Intake Specialists.
• Prepare and mail Welcome Kits to clients.
• Scan contracts into the system following signatures.
• Answer and direct incoming calls to the appropriate department.
• Confirm upcoming appointments and reschedule as needed.
• Maintain a clean, organized welcoming area with snacks.
• Collect client payments and follow money handling safety procedures.
• Ensure customer satisfaction based on KPI targets.
• Complete inventory of office supplies.

Skills

Bilingual in English and Spanish

Customer service experience

Excellent interpersonal and written/vo

Proficient in Microsoft Office Suite

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Lisinski Law Firm is seeking an Intake Office Coordinator to support our client intake process with a red-carpet experience. You will greet clients, collect information, verify documents, and coordinate with multiple departments to ensure smooth communications.

Fluency in English and Spanish is required. The role is onsite in New York, with a schedule Monday–Friday, 8:30am–5:30pm ET, and compensation in the described range along with a comprehensive benefits package.