Onsite Banking Support Specialist | Fraud & Card Help

Qualfon Philippines; Highland Park (MI); On-site; USD 55,104,000 - 60,614,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

Telemedicine & Mental Health Support

Paid Time Off

401(k) with Company Match

Employee Assistance Program (EAP)

Life & Disability Insurance

Tuition-Free Business Degrees

Job summary

Qualfon is hiring a Call Center Representative (Banking Specialist) to support a financial services client. The role handles inbound inquiries via phone, email, chat, and digital channels, with a focus on banking products and fraud support. Training for 8 weeks runs early morning shifts.

Ideal candidates have at least 1 year of customer service experience and a high school diploma. The position is onsite, with benefits including health coverage and 401(k).

Qualifications

• 1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus.
• Call center experience preferred but not required
• High School Diploma or GED
• Strong verbal and written communication skills
• Typing speed: 20 WPM with 90% accuracy
• Reliable attendance and willingness to work scheduled shifts
• Basic computer and troubleshooting skills

Responsibilities

• Answer inbound customer service calls, emails and chats
• Assist with: Credit card and consumer loan questions
• Fraud-related inquiries and authorizations
• Checking, savings, and CD account maintenance
• Help members recover online credentials
• Complete account updates (authorized users, balance transfers, IRA changes)
• Document interactions clearly and accurately
• Escalate issues when needed and follow established procedures
• Meet service level, quality, and attendance expectations

Skills

Customer service

Typing 20 WPM

Multitasking

Verbal & written comms

Education

High School Diploma or GED

Job description

Qualfon is hiring a Call Center Representative (Banking Specialist) to support a financial services client. The role handles inbound inquiries via phone, email, chat, and digital channels, with a focus on banking products and fraud support. Training for 8 weeks runs early morning shifts.

Ideal candidates have at least 1 year of customer service experience and a high school diploma. The position is onsite, with benefits including health coverage and 401(k).