Onsite Call Center Representative- Days

Qualfon Philippines; Harlingen (TX); On-site; USD 38,000 - 42,000; Full time

Job summary

Qualfon Philippines is seeking an Onsite Call Center Representative to support a financial services client in Harlingen, Texas. This role involves responding to customer inquiries through various channels and assisting with service-related issues.

The ideal candidate will have at least 1 year of customer service experience, preferably in banking or call center settings. Strong communication skills and the ability to handle difficult conversations professionally are essential. Apply now if you are ready to enhance your skills!

Qualifications

• 1 year of customer service experience required; banking and call center experience preferred.
• Strong verbal and written communication skills are essential.
• Reliable attendance and comfort with handling difficult conversations.

Responsibilities

• Answer inbound customer service calls, emails, and chats.
• Assist with credit card inquiries and account maintenance.
• Document interactions clearly and accurately.

Skills

customer service experience

verbal communication

written communication

multitasking

Education

High School Diploma or GED

Job description

OVERVIEW

$19.00/hr | Onsite Call Center Representative | Shifts: Days

Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.

You’ll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels.

Veterans and military family members are encouraged to apply

RESPONSIBILITIES

What You’ll Do

• Answer inbound customer service calls, emails and chats
• Assist with:
  • Credit card and consumer loan questions
  • Fraud-related inquiries and authorizations
  • Checking, savings, and CD account maintenance
• Help members recover online credentials
• Complete account updates (authorized users, balance transfers, IRA changes)
• Document interactions clearly and accurately
• Escalate issues when needed and follow established procedures
• Meet service level, quality, and attendance expectations

QUALIFICATIONS

What We’re Looking For

• 1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus
• Call center experience preferred but not required
• High School Diploma or GED
• Strong verbal and written communication skills
• Comfortable handling difficult conversations professionally
• Ability to multitask in multiple computer systems
• Typing speed: 20 WPM with 90% accuracy
• Reliable attendance and willingness to work scheduled shifts
• Basic computer and troubleshooting skills