Banking Customer Support Specialist - Inbound & Fraud

Qualfon Philippines; Highland Park (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

Paid Time Off (PTO)

401(k) with Company Match

Employee Assistance Program (EAP)

Life & Disability Insurance

Tuition-Free Degrees

Voluntary Benefits

Job summary

Qualfon is hiring an On-site Call Center Representative to support a financial services client. You will be the first point of contact, handling inbound questions via phone, email, chat, and digital channels, with a focus on banking, credit cards, and fraud support.

The role requires at least 1 year in customer service; call center experience is a plus. Strong communication, multitasking in multiple systems, and reliable attendance are essential for success.

Qualifications

• 1 year of customer service experience required; banking/financial services or fraud experience a plus
• Call center experience preferred but not required
• High School Diploma or GED
• Strong verbal and written communication skills
• Comfortable handling difficult conversations professionally
• Ability to multitask in multiple computer systems
• Typing speed: 20 WPM with 90% accuracy
• Reliable attendance and willingness to work scheduled shifts
• Basic computer and troubleshooting skills

Responsibilities

• Answer inbound customer service calls, emails and chats
• Assist with credit card and consumer loan questions
• Assist with fraud-related inquiries and authorizations
• Assist with checking, savings, and CD account maintenance
• Help members recover online credentials
• Complete account updates (authorized users, balance transfers, IRA changes)
• Document interactions clearly and accurately
• Escalate issues when needed and follow procedures
• Meet service level, quality, and attendance expectations

Skills

Customer service

Communication skills

Multitasking

Typing 20 WPM

Attendance reliability

Education

High School Diploma or GED

Job description

Qualfon is hiring an On-site Call Center Representative to support a financial services client. You will be the first point of contact, handling inbound questions via phone, email, chat, and digital channels, with a focus on banking, credit cards, and fraud support.

The role requires at least 1 year in customer service; call center experience is a plus. Strong communication, multitasking in multiple systems, and reliable attendance are essential for success.