Onsite Banking Support Specialist - Full-Time, Benefits

Qualfon Philippines; Highland Park (MI); Presencial; USD 23 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Coverage

Dental Coverage

Vision Coverage

Telemedicine Support

Mental Health Support

PTO

401(k) Company Match

Employee Assistance Program

Life Insurance

Disability Insurance

Tuition-Free Degrees

Voluntary Benefits

Legal Assistance

Identity Protection

Pet Insurance

Resumo da oferta

Qualfon is hiring Customer Service Representatives to support a financial services client. This onsite role targets candidates with at least 1 year in customer service or call centers and offers growth in banking, credit cards, and fraud support.

You’ll be the first point of contact for members across phone, email, chat and digital channels. Training is provided; shifts are 9:00am - 5:45pm with an 8-week training period 9:00am - 6:00pm.

Qualificações

• 1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus.
• Call center experience preferred but not required.
• High School Diploma or GED.
• Strong verbal and written communication skills.
• Comfortable handling difficult conversations professionally.
• Ability to multitask in multiple computer systems.
• Typing speed: 20 WPM with 90% accuracy.
• Reliable attendance and willingness to work scheduled shifts.
• Basic computer and troubleshooting skills.

Responsabilidades

• Answer inbound customer service calls, emails and chats.
• Assist with credit card and consumer loan questions, fraud-related inquiries and authorizations, and account maintenance.
• Help members recover online credentials.
• Complete account updates (authorized users, balance transfers, IRA changes).
• Document interactions clearly and accurately.
• Escalate issues when needed and follow established procedures.
• Meet service level, quality, and attendance expectations.

Conhecimentos

Customer service

Call center

Banking

Fraud support

Multitasking

Typing 20 WPM

Formação académica

High School Diploma or GED

Ferramentas

CRM software

Descrição da oferta de emprego

Qualfon is hiring Customer Service Representatives to support a financial services client. This onsite role targets candidates with at least 1 year in customer service or call centers and offers growth in banking, credit cards, and fraud support.

You’ll be the first point of contact for members across phone, email, chat and digital channels. Training is provided; shifts are 9:00am - 5:45pm with an 8-week training period 9:00am - 6:00pm.