Onsite Banking Representative- Mid Shift

Qualfon Philippines; Harlingen (TX); On-site; USD 22,000 - 31,000; Full time

Job summary

Qualfon Philippines in Texas is hiring an Onsite Call Center Representative to support a banking client. The role handles inbound questions via phone, email, chat, and digital channels.

Requires 1 year of customer service experience, High School Diploma or GED, and strong communication skills. Shift is 11:30am–8:15pm; veterans and military families are encouraged to apply.

Qualifications

• 1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus
• Call center experience preferred but not required
• High School Diploma or GED
• Strong verbal and written communication skills
• Comfortable handling difficult conversations professionally
• Typing speed 20 WPM with 90% accuracy
• Reliable attendance and willingness to work scheduled shifts
• Basic computer and troubleshooting skills

Responsibilities

• Answer inbound customer service calls, emails and chats
• Assist with: Credit card and consumer loan questions; Fraud-related inquiries and authorizations; Checking, savings, and CD account maintenance
• Help members recover online credentials
• Complete account updates (authorized users, balance transfers, IRA changes)
• Document interactions clearly and accurately
• Escalate issues when needed and follow established procedures
• Meet service level, quality, and attendance expectations

Skills

Customer service

Communication skills

Typing 20 WPM

Multitasking

Attendance reliability

Banking knowledge

Education

High School Diploma or GED

Job description

OVERVIEW

$19.00/hr | Onsite Call Center Representative | Shift: 11:30am-8:15pm

Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.

You’ll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels.

Veterans and military family members are encouraged to apply

RESPONSIBILITIES

What You’ll Do

• Answer inbound customer service calls, emails and chats

• Assist with:

  • Credit card and consumer loan questions

  • Fraud-related inquiries and authorizations

  • Checking, savings, and CD account maintenance

• Help members recover online credentials

• Complete account updates (authorized users, balance transfers, IRA changes)

• Document interactions clearly and accurately

• Escalate issues when needed and follow established procedures

• Meet service level, quality, and attendance expectations

QUALIFICATIONS

What We’re Looking For

• 1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus

• Call center experience preferred but not required

• High School Diploma or GED

• Strong verbal and written communication skills

• Comfortable handling difficult conversations professionally

• Ability to multitask in multiple computer systems

• Typing speed: 20 WPM with 90% accuracy

• Reliable attendance and willingness to work scheduled shifts

• Basic computer and troubleshooting skills