Banking Support Specialist: Fraud & Card Help (Onsite)

Qualfon Philippines; Harlingen (TX); On-site; USD 38,000 - 42,000; Full time

Job summary

Qualfon Philippines is seeking an Onsite Call Center Representative to support a financial services client in Harlingen, Texas. This role involves responding to customer inquiries through various channels and assisting with service-related issues.

The ideal candidate will have at least 1 year of customer service experience, preferably in banking or call center settings. Strong communication skills and the ability to handle difficult conversations professionally are essential. Apply now if you are ready to enhance your skills!

Qualifications

• 1 year of customer service experience required; banking and call center experience preferred.
• Strong verbal and written communication skills are essential.
• Reliable attendance and comfort with handling difficult conversations.

Responsibilities

• Answer inbound customer service calls, emails, and chats.
• Assist with credit card inquiries and account maintenance.
• Document interactions clearly and accurately.

Skills

customer service experience

verbal communication

written communication

multitasking

Education

High School Diploma or GED

Job description

Qualfon Philippines is seeking an Onsite Call Center Representative to support a financial services client in Harlingen, Texas. This role involves responding to customer inquiries through various channels and assisting with service-related issues.

The ideal candidate will have at least 1 year of customer service experience, preferably in banking or call center settings. Strong communication skills and the ability to handle difficult conversations professionally are essential. Apply now if you are ready to enhance your skills!