Onsite Banking & Fraud Support Specialist

Qualfon Philippines; Highland Park (MI); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Telemedicine support

Paid Time Off (PTO) growing with Tenue

401(k) with company match

Employee Assistance Program (EAP)

Life & Disability Insurance

Tuition assistance

Identity protection

Job summary

Qualfon is hiring a on-site Call Center Representative in Michigan to support a banking client. You will handle inbound calls, emails, and chats, assisting with credit card, loan questions, and fraud-related inquiries.

Must have at least 1 year of customer service experience, strong communication skills, and the ability to multitask across multiple systems. Training is provided; shifts include evenings and weekends. Veterans and military family members are encouraged to apply.

Qualifications

• 1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus
• Call center experience preferred but not required
• High School Diploma or GED
• Strong verbal and written communication skills
• Comfortable handling difficult conversations professionally
• Ability to multitask in multiple computer systems
• Typing speed: 20 WPM with 90% accuracy
• Reliable attendance and willingness to work scheduled shifts
• Basic computer and troubleshooting skills

Responsibilities

• Answer inbound customer service calls, emails and chats
• Assist with credit card and consumer loan questions, fraud inquiries and authorizations
• Handle inquiries related to checking, savings, and CD accounts
• Help members recover online credentials
• Complete account updates (authorized users, balance transfers, IRA changes)
• Document interactions clearly and accurately
• Escalate issues and follow procedures
• Meet service levels, quality, and attendance expectations

Skills

Customer service

1 year experience

Typing 20 WPM

Strong communication

Education

High School Diploma or GED

Job description

Qualfon is hiring a on-site Call Center Representative in Michigan to support a banking client. You will handle inbound calls, emails, and chats, assisting with credit card, loan questions, and fraud-related inquiries.

Must have at least 1 year of customer service experience, strong communication skills, and the ability to multitask across multiple systems. Training is provided; shifts include evenings and weekends. Veterans and military family members are encouraged to apply.