Onsite Banking Representative- Mid Shift

Qualfon; Harlingen (TX); On-site; USD 21,593 - 30,754; Full time

Job summary

Qualfon is hiring an Onsite Call Center Representative to support a banking services client. You will handle inbound calls, emails, and chats, helping customers with credit cards, loans, and fraud-related queries.

Ideal candidates have at least 1 year of customer service experience and strong communication skills. This role requires reliable attendance, basic computer skills and the ability to multitask across multiple systems. Veterans welcome.

Qualifications

• 1 year of customer service experience; banking/financial services a plus.
• Call center experience preferred but not required.
• High School Diploma or GED.
• Strong verbal and written communication skills.
• Comfortable handling difficult conversations professionally.
• Ability to multitask across multiple computer systems.
• Typing speed 20 WPM with 90% accuracy.
• Reliable attendance and willingness to work scheduled shifts.
• Basic computer and troubleshooting skills.

Responsibilities

• Answer inbound customer service calls, emails and chats.
• Assist with credit card and consumer loan questions; fraud-related inquiries.
• Help members recover online credentials.
• Complete account updates (authorized users, balance transfers, IRA changes).
• Document interactions clearly and accurately.
• Escalate issues when needed and follow established procedures.
• Meet service level, quality, and attendance expectations.

Skills

Customer service

Banking basics

Fraud awareness

Multitasking

Communication

Education

High School Diploma or GED

Job description

$19.00/hr | Onsite Call Center Representative | Shift 1130am-815pm Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support. You’ll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels. Veterans and military family members are encouraged to apply

What You\’ll Do

• Answer inbound customer service calls, emails and chats
• Assist with
  • Credit card and consumer loan questions
  • Fraud-related inquiries and authorizations
  • Checking, savings, and CD account maintenance
• Help members recover online credentials
• Complete account updates (authorized users, balance transfers, IRA changes)
• Document interactions clearly and accurately
• Escalate issues when needed and follow established procedures
• Meet service level, quality, and attendance expectations

What We\’re Looking For

• 1 year of customer service experience required banking, financial services, call center, insurance, or fraud experience a plus
• Call center experience preferred but not required
• High School Diploma or GED
• Strong verbal and written communication skills
• Comfortable handling difficult conversations professionally
• Ability to multitask in multiple computer systems
• Typing speed 20 WPM with 90% accuracy
• Reliable attendance and willingness to work scheduled shifts
• Basic computer and troubleshooting skills

USD $19.00 - USD $19.00 /Hr.