Onsite Call Center Representative- Day Shift

Qualfon Philippines; Highland Park (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Telemedicine Support

Mental Health Support

PTO

401(k) Company Match

Employee Assistance Program

Life Insurance

Disability Insurance

Tuition-Free Degrees

Voluntary Benefits

Legal Assistance

Identity Protection

Pet Insurance

Job summary

Qualfon is hiring Customer Service Representatives to support a financial services client. This onsite role targets candidates with at least 1 year in customer service or call centers and offers growth in banking, credit cards, and fraud support.

You’ll be the first point of contact for members across phone, email, chat and digital channels. Training is provided; shifts are 9:00am - 5:45pm with an 8-week training period 9:00am - 6:00pm.

Qualifications

• 1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus.
• Call center experience preferred but not required.
• High School Diploma or GED.
• Strong verbal and written communication skills.
• Comfortable handling difficult conversations professionally.
• Ability to multitask in multiple computer systems.
• Typing speed: 20 WPM with 90% accuracy.
• Reliable attendance and willingness to work scheduled shifts.
• Basic computer and troubleshooting skills.

Responsibilities

• Answer inbound customer service calls, emails and chats.
• Assist with credit card and consumer loan questions, fraud-related inquiries and authorizations, and account maintenance.
• Help members recover online credentials.
• Complete account updates (authorized users, balance transfers, IRA changes).
• Document interactions clearly and accurately.
• Escalate issues when needed and follow established procedures.
• Meet service level, quality, and attendance expectations.

Skills

Customer service

Call center

Banking

Fraud support

Multitasking

Typing 20 WPM

Education

High School Diploma or GED

Tools

CRM software

Job description

OVERVIEW

$20.00/hr. | Onsite Call Center Representative | Shifts: 9:00am - 5:45pm | Training for the 8 weeks: 9:00am - 6:00pm

Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.

You’ll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels.

Veterans and military family members are encouraged to apply

RESPONSIBILITIES

What You’ll Do

• Answer inbound customer service calls, emails and chats
• Assist with:
  • Credit card and consumer loan questions
  • Fraud-related inquiries and authorizations
  • Checking, savings, and CD account maintenance
• Help members recover online credentials
• Complete account updates (authorized users, balance transfers, IRA changes)
• Document interactions clearly and accurately
• Escalate issues when needed and follow established procedures
• Meet service level, quality, and attendance expectations

QUALIFICATIONS

What We’re Looking For

• 1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus
• Call center experience preferred but not required
• High School Diploma or GED
• Strong verbal and written communication skills
• Comfortable handling difficult conversations professionally
• Ability to multitask in multiple computer systems
• Typing speed: 20 WPM with 90% accuracy
• Reliable attendance and willingness to work scheduled shifts
• Basic computer and troubleshooting skills

Who We Are:

Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey. Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.At Qualfon, you’ll find more than just a job, you’ll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.

What We Offer:

We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

• Medical, Dental & Vision Coverage with multiple plan options
• Telemedicine & Mental Health Support for convenient care
• Paid Time Off (PTO) that grows with your tenure
• 401(k) with Company Match to help you plan for the future
• Employee Assistance Program (EAP) with free counseling and wellness resources
• Company-Paid Life & Disability Insurance for added peace of mind
• Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
• Voluntary Benefits including accident, critical illness, hospital coverage, and more
• Additional Perks like legal assistance, identity protection, and pet insurance

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

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