Onsite Banking Support Specialist - Customer Service

Qualfon; Harlingen (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

401(k) with Company Match

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Life & Disability Insurance

Tuition-Free Business Degrees

Voluntary Benefits

Job summary

Qualfon in Texas is hiring an On-site Call Center Representative (Banking Specialists) to support a financial services client. You’ll handle inbound questions across phone, email, chat and digital channels. Veterans and military family members are encouraged to apply.

You’ll assist with credit card and consumer loan questions, fraud inquiries, and account maintenance. This role requires reliable attendance and the ability to multitask across multiple computer systems, with a 20 WPM typing speed

Qualifications

• 1 year of customer service experience required; banking, financial services, call center, insurance, or fraud experience a plus.
• Call center experience preferred but not required.
• High School Diploma or GED is required.
• Strong verbal and written communication skills.
• Comfortable handling difficult conversations professionally.
• Able to multitask in multiple computer systems.
• Typing speed of 20 WPM with 90% accuracy.
• Reliable attendance and willingness to work scheduled shifts.
• Basic computer and troubleshooting skills.

Responsibilities

• Answer inbound customer service calls, emails and chats.
• Assist with credit card and consumer loan questions; fraud-related inquiries.
• Help members recover online credentials and complete account updates.
• Document interactions clearly; escalate issues when needed.
• Meet service level, quality, and attendance expectations.

Skills

Customer service

Call center experience

Typing 20 WPM

Strong communication

Multitasking

Education

High School Diploma or GED

Job description

Qualfon in Texas is hiring an On-site Call Center Representative (Banking Specialists) to support a financial services client. You’ll handle inbound questions across phone, email, chat and digital channels. Veterans and military family members are encouraged to apply.

You’ll assist with credit card and consumer loan questions, fraud inquiries, and account maintenance. This role requires reliable attendance and the ability to multitask across multiple computer systems, with a 20 WPM typing speed