B2B Customer Support & Order Specialist

Connections Personnel; Berkeley Heights (NJ); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

PTO

401(k) Life Insurance

Job summary

A staffing agency in Berkeley Heights is seeking a motivated individual for a Customer Service role. This entry-level position involves facilitating communication with customers and vendors, resolving complaints, and assisting the sales team. Ideal candidates should have excellent communication skills and prior customer service experience. Benefits include medical and dental coverage, PTO, and a 401(k) plan upon permanent hire.

Qualifications

• Must have at least 2 years of customer service experience in an office.
• Ability to work independently.
• Experience with Business to Business communication.

Responsibilities

• Answer phone calls from customers, vendors, salespersons.
• Heavy email communication with customers, sales reps, and vendors.
• Resolve customer complaints and direct to customer sales/marketing.

Skills

Excellent communication skills

Team Player

Basic investigative / deductive reasoning skills

Education

2 years of customer service experience

Job description

A staffing agency in Berkeley Heights is seeking a motivated individual for a Customer Service role. This entry-level position involves facilitating communication with customers and vendors, resolving complaints, and assisting the sales team. Ideal candidates should have excellent communication skills and prior customer service experience. Benefits include medical and dental coverage, PTO, and a 401(k) plan upon permanent hire.