Customer Care Representative

A-Line Staffing Solutions LLC; Franklin Lakes (NJ); On-site; USD 33,000 - 47,000; Full time

Job summary

A-Line Staffing Solutions is seeking a Customer Care Representative for an on-site role in Franklin Lakes, NJ. The position focuses on outbound/inbound customer communications, documentation, and precise data entry to support field action/recall activities.

Responsibilities include sending communications, making outbound confirmations, routing inquiries to internal teams, and maintaining thorough records. Requires strong Excel/Outlook and customer service experience, with a HS diploma/GED and an

Qualifications

• Strong Microsoft Excel and Outlook skills.
• Customer service experience.
• Self-motivated with strong attention to detail and professionalism.
• High School Diploma/GED required; Associate degree preferred.
• Regulated industry experience is a plus.

Responsibilities

• Prepare and send customer communications (print letters/labels, assemble mailings, prep shipments).
• Make outbound calls to confirm customer receipt/acknowledgment of notifications.
• Respond to inbound customer inquiries and route/coordinate resolution with internal teams.
• Maintain detailed records of customer communications and outcomes.
• Perform accurate data entry and tracking (Excel + other tools).
• Escalate complex issues when needed and follow established procedures.

Skills

Excel

Outlook

Customer service

Attention to detail

Education

High School Diploma/GED

Associate degree preferred

Job description

Customer Care Representative Location: Franklin Lakes, NJ (On-site, in-office 5 days/week) Pay Rate: $29.17/hr (W2) Schedule: Monday-Friday, 8:30am-5:00pm (flexible), 40 hours/week Duration: Long-term contract (set through 11/1/2027) Openings: 2

Overview

We're hiring a Customer Care Representative to provide administrative and customer communication support for field action/recall activities. This role focuses on outbound/inbound customer communication, documentation, and accurate data entry.

What You'll Do

• Prepare and send customer communications (print letters/labels, assemble mailings, prep shipments)
• Make outbound calls to confirm customer receipt/acknowledgment of notifications
• Respond to inbound customer inquiries and route/coordinate resolution with internal teams
• Maintain detailed records of customer communications and outcomes
• Perform accurate data entry and tracking (Excel + other tools)
• Escalate complex issues when needed and follow established procedures

Required Qualifications

• Strong Microsoft Excel and Outlook skills
• Customer service experience (complaint intake experience is a plus)
• Self-motivated with strong attention to detail and professionalism
• High School Diploma/GED required (Associate degree preferred)
• Regulated industry experience is a plus