Customer Service Specialist: Multichannel Support & Admin

Delta Personnel Staffing; Springfield (NJ); On-site; USD 32,000 - 34,000; Full time

Job summary

Delta Personnel Staffing in Springfield, NJ is seeking a dependable Customer Service Representative to join our team. The role emphasizes helping customers by phone and email, handling product and service inquiries, and maintaining accurate information in our systems.

You will troubleshoot issues, provide clear guidance, and collaborate with internal departments to ensure timely resolutions. This is a full-time, on-site position with standard business hours.

Qualifications

• Previous customer service experience preferred.
• Proficiency with Microsoft Office applications.
• Strong verbal and written communication skills.
• Attention to detail and organizational abilities.
• Ability to learn new software and adapt quickly.

Responsibilities

• Provide excellent customer service by phone and email.
• Answer questions about products, orders, deliveries, and service.
• Enter and maintain customer and order information.
• Investigate customer concerns and identify solutions.
• Follow up to ensure issues are resolved.
• Communicate with customers and internal departments.
• Process and update information using computer systems.
• Perform data entry and general administrative tasks.
• Maintain accurate records and documentation.

Skills

Customer service

Microsoft Office

Communication skills

Problem solving

Multitasking

Reliability

Tools

Microsoft Office

Outlook

Excel

Job description

Delta Personnel Staffing in Springfield, NJ is seeking a dependable Customer Service Representative to join our team. The role emphasizes helping customers by phone and email, handling product and service inquiries, and maintaining accurate information in our systems.

You will troubleshoot issues, provide clear guidance, and collaborate with internal departments to ensure timely resolutions. This is a full-time, on-site position with standard business hours.