Onsite AV & Event Technician (SF)

eXcell; San Francisco (CA); Presencial; USD 28.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Descripción de la vacante

CompucomStaffing is seeking a Deskside Support Technician to join the onsite team in San Francisco, CA. You will support meeting rooms, event spaces, and end-user IT, ensuring high-visibility meetings run smoothly through proactive readiness checks and rapid troubleshooting.

The role requires 3+ years in IT/AV or event tech, strong macOS and cross-platform support, and ability to work flexible event hours. Knowledge of Zoom Rooms, Crestron, and streaming tools is preferred; CTS certification is

Formación

• Minimum 3+ years of IT support, AV support, or event technology experience.
• Hands-on experience with video conferencing platforms and room systems (Zoom Rooms, Google Meet, or similar).
• Working knowledge of audio (mixers, wireless mics, DSP basics) and video (switchers, displays, signal flow).
• Experience supporting live events and hybrid meetings.
• Strong troubleshooting experience with macOS and enterprise end-user technology (MDM such as Jamf, SSO/identity tools such as Okta, Google Workspace, Slack, Zoom).
• Experience with Crestron, Q-SYS, Biamp, Shure, or similar platforms preferred
• Knowledge of streaming/production tools (OBS, vMix, Blackmagic ATEM, or similar) preferred
• CTS (Certified Technology Specialist) or similar AV certification preferred
• Experience with Jira or similar ITSM/ticketing systems preferred
• Composure and sound judgment in time-sensitive, high-visibility situations
• Strong communication and customer service skills
• Ability to lift up to 50 lbs., stand for extended periods, and work flexible hours for events

Responsabilidades

• Troubleshoot and resolve issues with conference room systems (e.g., Zoom Rooms), displays, cameras, microphones, speakers, and control panels.
• Perform proactive room sweeps and readiness checks to catch issues before meetings start.
• Respond quickly to live meeting disruptions and restore service with minimal impact.
• Coordinate with AV integrators and vendors on repairs, installs, and escalations.
• Plan, set up, operate, and tear down technology for internal events, all-hands, town halls, trainings, and offsites.
• Run hybrid event production: audio mixing, video switching, streaming, and presenter support.
• Conduct tech rehearsals with event organizers and presenters.
• Maintain event kits, portable AV equipment, cables, and spares.
• Provide L2 onsite support for macOS, peripherals, accounts and access, and SaaS applications as needed.
• Maintain ownership of issues through resolution or escalation.
• Maintain room inventory, event runbooks, and AV troubleshooting guides.
• Track recurring room issues and recommend fixes or upgrades.
• Maintain accurate ticket documentation and clear handoffs between shifts.

Conocimientos

IT support

AV support

Event technology

Zoom Rooms

macOS support

Jamf

Okta

Google Workspace

Slack

Zoom

Herramientas

Jamf

Okta

Google Workspace

Slack

Zoom

Descripción del empleo

CompucomStaffing is seeking a Deskside Support Technician to join the onsite team in San Francisco, CA. You will support meeting rooms, event spaces, and end-user IT, ensuring high-visibility meetings run smoothly through proactive readiness checks and rapid troubleshooting.

The role requires 3+ years in IT/AV or event tech, strong macOS and cross-platform support, and ability to work flexible event hours. Knowledge of Zoom Rooms, Crestron, and streaming tools is preferred; CTS certification is