Onsite AV/IT Support Technician II - Event Tech

Avide; Fremont (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Health/Dental/Vision

401(k) with match

PTO 120 hrs

Paid holidays

Volunteer time

Growth opportunities

Collaborative environment

Job summary

Avidex is seeking an Audiovisual Onsite Maintenance Support Technician - II to provide on-site AV/IT support for meetings, conferences, and events at customer locations in Fremont, CA. You will troubleshoot, test, repair, and adjust integrated AV/IT systems and maintain detailed service documentation.

Ideal candidates have 2+ years of hands-on AV/IT experience, working knowledge of Windows and macOS networks, and the ability to obtain AVIXA CTS within a year.

Qualifications

• 2+ years of technical or onsite support experience in the AV/IT industry.
• AVIXA CTS certification or ability to obtain it within one year.
• Working knowledge of Windows and Apple environments and computer networking.

Responsibilities

• Provide onsite AV/IT support for meetings, conferences, and events, including setup, operation, and tear-down.
• Troubleshoot, test, repair, and adjust integrated AV/IT and control systems.
• Coordinate AV resources for scheduled events and last-minute support requests.
• Perform preventive maintenance and document system issues, repairs, and resolutions.
• Review and manage open support tickets and service requests.
• Provide technical assistance to team members as needed.
• Maintain accurate service documentation, timesheets, expense reports, and parts records.

Skills

AV/IT support

Troubleshooting

Documentation

Event support

Networking basics

Cross-functional collaboration

Communication

Time management

Safety awareness

Education

AVIXA CTS certification

Tools

Windows

macOS

Test equipment

Job description

Avidex is seeking an Audiovisual Onsite Maintenance Support Technician - II to provide on-site AV/IT support for meetings, conferences, and events at customer locations in Fremont, CA. You will troubleshoot, test, repair, and adjust integrated AV/IT systems and maintain detailed service documentation.

Ideal candidates have 2+ years of hands-on AV/IT experience, working knowledge of Windows and macOS networks, and the ability to obtain AVIXA CTS within a year.