Onsite Access & Compliance Ambassador

Insight Global; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Insight Global is seeking an Ambassador to serve as the primary on-site representative for workforce access, credential verification, onboarding, and compliance operations across large-scale construction and infrastructure projects. The ideal candidate is tech-savvy, customer-focused, and highly reliable, balancing compliance with exceptional service on site.

This role uses cutting-edge workforce intelligence software to support onboarding, resolve access issues, manage visitor credentialing,

Qualifications

• Strong customer service and professional communication skills.
• Reliable, punctual, and dependable attendance.
• Comfortable using smartphones, tablets, web-based applications, and technology platforms.
• Ability to verify credentials, follow compliance processes, and maintain accurate documentation.
• Ability to troubleshoot basic technical and access-related issues.
• Sound judgment with the ability to escalte issues appropriately.
• Eligibility to work in the United States.
• Reliable smartphone
• Basic English literacy
• Ability to pass background check and drug screening.
• Ability to obtain OSHA 10 certification within the first 3 weeks on site.
• Steel-toed or composite-toed boots.

Responsibilities

• Verify worker identity and site access authorization using badges, QR codes, biometrics, and other approved tools.
• Monitor and enforce gate access and credential compliance procedures.
• Process visitors and manage visitor badging workflows.
• Support worker onboarding, including documentation collection and digital setup.
• Train workers and contractors on use of the platform.
• Troubleshoot credential, access, software, and hardware issues at the gate.
• Serve as the first point of contact for operational and technical concerns.
• Escalate unresolved issues through established support channels.
• Maintain visitor logs, scan records, compliance documentation, and shift reports.
• Represent professionally with customers, contractors, and workers on site.

Skills

Customer service

Communication

Technology comfort

Documentation

Education

High school diploma

Tools

Access control systems

Job description

Insight Global is seeking an Ambassador to serve as the primary on-site representative for workforce access, credential verification, onboarding, and compliance operations across large-scale construction and infrastructure projects. The ideal candidate is tech-savvy, customer-focused, and highly reliable, balancing compliance with exceptional service on site.

This role uses cutting-edge workforce intelligence software to support onboarding, resolve access issues, manage visitor credentialing,