Data Center Ambassador

Insight Global; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Insight Global is seeking an Ambassador to serve as the primary on-site representative for workforce access, credential verification, onboarding, and compliance operations across large-scale construction and infrastructure projects. The ideal candidate is tech-savvy, customer-focused, and highly reliable, balancing compliance with exceptional service on site.

This role uses cutting-edge workforce intelligence software to support onboarding, resolve access issues, manage visitor credentialing,

Qualifications

• Strong customer service and professional communication skills.
• Reliable, punctual, and dependable attendance.
• Comfortable using smartphones, tablets, web-based applications, and technology platforms.
• Ability to verify credentials, follow compliance processes, and maintain accurate documentation.
• Ability to troubleshoot basic technical and access-related issues.
• Sound judgment with the ability to escalte issues appropriately.
• Eligibility to work in the United States.
• Reliable smartphone
• Basic English literacy
• Ability to pass background check and drug screening.
• Ability to obtain OSHA 10 certification within the first 3 weeks on site.
• Steel-toed or composite-toed boots.

Responsibilities

• Verify worker identity and site access authorization using badges, QR codes, biometrics, and other approved tools.
• Monitor and enforce gate access and credential compliance procedures.
• Process visitors and manage visitor badging workflows.
• Support worker onboarding, including documentation collection and digital setup.
• Train workers and contractors on use of the platform.
• Troubleshoot credential, access, software, and hardware issues at the gate.
• Serve as the first point of contact for operational and technical concerns.
• Escalate unresolved issues through established support channels.
• Maintain visitor logs, scan records, compliance documentation, and shift reports.
• Represent professionally with customers, contractors, and workers on site.

Skills

Customer service

Communication

Technology comfort

Documentation

Education

High school diploma

Tools

Access control systems

Job description

Location:

Onsite at mission-critical construction projects, hyperscale data centers, and infrastructure sites across the United States

Schedule:

Must be flexible for early mornings, weekends, and varying site schedules; consistent gate coverage required

Must-Haves:

• Strong customer service and professional communication skills
• Reliable, punctual, and dependable attendance
• Comfortable using smartphones, tablets, web-based applications, and technology platforms
• Ability to verify credentials, follow compliance processes, and maintain accurate documentation
• Ability to troubleshoot basic technical and access-related issues
• Sound judgment with the ability to escalte issues appropriately
• Eligibility to work in the United States
• Reliable smartphone
• Basic English literacy
• Ability to pass background check and drug screening
• Ability to obtain OSHA 10 certification within the first 3 weeks on site
• Steel-toed or composite-toed boots

Plusses:

• Military or veteran background strongly preferred
• Additional language skills / multilingual capabilities
• Prior access control, compliance, or credential verification experience
• Experience supporting construction, infrastructure, or data center environments
• Experience with reporting, system administration, or onboarding platforms
• Prior customer-facing technical support experience

Day-to-Day:

• Verify worker identity and site access authorization using badges, QR codes, biometrics, and other approved tools
• Monitor and enforce gate access and credential compliance procedures
• Process visitors and manage visitor badging workflows
• Support worker onboarding, including documentation collection and digital setup
• Train workers and contractors on use of the platform
• Troubleshoot credential, access, software, and hardware issues at the gate
• Serve as the first point of contact for operational and technical concerns
• Escalate unresolved issues through established support channels
• Maintain visitor logs, scan records, compliance documentation, and shift reports
• Represent professionally with customers, contractors, and workers on site

Job Description:

Insight Global is seeking an Ambassador for a leading workforce compliance and construction technology organization. This candidate will serve as the primary on-site representative supporting workforce access, credential verification, onboarding, and compliance operations across large-scale construction and infrastructure projects. The ideal candidate is tech-savvy, customer-focused, and highly reliable, with the ability to balance compliance enforcement with exceptional service. They will leverage cutting-edge workforce intelligence software to support worker onboarding, resolve access issues, manage visitor credentialing, and provide real-time operational support on site. This is a unique opportunity to work at the intersection of technology, compliance, and field operations while supporting some of the most critical construction projects in the country.