Field Tech Support (Tier 1)

CornerStone Technology Talent Services; Chicago (IL); On-site; USD 26,174 - 27,552; Part time

Job summary

A leading compliance platform provider is seeking a Site Access & Compliance Coordinator in Chicago, IL. This entry-level role involves monitoring site access, onboarding personnel, and ensuring customer engagement. The ideal candidate will possess skills in credential verification and effective training. Offering a contract position with a pay range of $19.00/hr to $20.00/hr.

Qualifications

• Ability to manage site access and credential verification.
• Experience in onboarding and training personnel.
• Strong communication skills for customer engagement.

Responsibilities

• Monitor site access and enforce compliance.
• Train workers on platform usage and account setup.
• Provide feedback to improve the platform.

Job description

Overview

We are seeking a Site Access & Compliance Coordinator to serve as an on-site representative for a leading workforce access and compliance platform used in mission-critical construction environments. This position ensures seamless site entry, credential verification, workforce onboarding, and ongoing compliance monitoring. The Coordinator functions as a vital liaison between on-the-ground operations and centralized support, providing training, real-time support, and first-line issue resolution for both workers and management personnel.

Key Responsibilities

• Access Control & Credential Verification: Monitor and enforce site access using digital badging and credentialing tools; ensure all personnel are properly verified and compliant before entry; manage visitor access protocols, including temporary badging; maintain order and protocol at gates and turnstiles.
• Onboarding & Training: Train workers and subcontractors on platform usage; support documentation intake and digital account setup; educate workers on the use of temporary access credentials and vehicle passes; assist in multilingual onboarding when necessary; act as the first point of contact for on-site access or credentialing issues; troubleshoot minor technical concerns and resolve access mismatches; collaborate with centralized operations and support teams to resolve issues; follow a structured escalation path for unresolved matters.
• Customer Engagement & Field Feedback: Represent the platform and its values with professionalism and courtesy; address service-related concerns and provide clear communication; capture user feedback from the field to inform product improvement.
• Performance Expectations: Ensure consistent, protocol-compliant access to the job site; minimize delays through effective onboarding and training; rapidly respond to and resolve credential or access-related issues; uphold high standards of professionalism and customer service.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• Staffing and Recruiting

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Base pay range: $19.00/hr - $20.00/hr