Online Student Success Coach – Retention & Engagement

chcp; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

CHCP is seeking a Student Success Coach to support continuing online students with high-touch communication, readiness, and engagement within the Canvas LMS, coordinating with Financial Aid and Academic teams to ensure completion of program requirements.

You will conduct daily outreach to absent students, identify at-risk learners, oversee Mentors and Ambassadors, and contribute to improving retention, satisfaction, and overall success in a mission-driven environment.

Qualifications

• Strong communication and customer service skills.
• Excellent organizational and time-management abilities.
• Ability to problem-solve and work independently.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Supervisory or leadership experience is a plus.

Responsibilities

• Support and engage continuing online students throughout their program.
• Assist students with readiness steps and Canvas LMS navigation.
• Partner with Financial Aid and Academic Departments to ensure student requirements are met.
• Identify and report students at risk of withdrawal or academic issues.
• Help improve student retention, satisfaction, and overall success.
• Conduct daily outreach to absent students via calls, texts, and emails.
• Support student activities and engagement events.
• Oversee Student Mentors and Student Ambassadors.

Skills

Communication

Customer service

Time management

Organization

Problem solving

Independent work

MS Office

Leadership experience

Tools

Canvas LMS

Job description

CHCP is seeking a Student Success Coach to support continuing online students with high-touch communication, readiness, and engagement within the Canvas LMS, coordinating with Financial Aid and Academic teams to ensure completion of program requirements.

You will conduct daily outreach to absent students, identify at-risk learners, oversee Mentors and Ambassadors, and contribute to improving retention, satisfaction, and overall success in a mission-driven environment.