Remote Online Student Success Coach - Retention & Support

Louisiana State University; Baton Rouge, Northern (LA, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Louisiana State University online program seeks a Student Success Coach to serve as the primary contact for online learners, coordinating admissions, registration, financial aid, and graduation logistics. You will work with program managers, Admissions, and Financial Aid to ensure a seamless student journey and achieve retention goals.

Roles emphasize collaboration, data-driven insights, and proactive problem solving to support learners from enrollment to completion.

Qualifications

• Bachelor's degree with 0-2 years of experience.
• Candidates with relevant experience encouraged to apply.

Responsibilities

• Provide student-centered support as the primary contact for online learners.
• Coordinate admissions, registration, financial aid, and graduation logistics with relevant departments.
• Monitor and analyze learner needs using reports to improve service delivery.

Skills

Customer service

Communication

Problem-solving

Collaboration

Education

Bachelor's degree

Tools

CRM

SIS

LMS

Job description

Louisiana State University online program seeks a Student Success Coach to serve as the primary contact for online learners, coordinating admissions, registration, financial aid, and graduation logistics. You will work with program managers, Admissions, and Financial Aid to ensure a seamless student journey and achieve retention goals.

Roles emphasize collaboration, data-driven insights, and proactive problem solving to support learners from enrollment to completion.