Student Success Coach

chcp; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

CHCP is seeking a Student Success Coach to support continuing online students with high-touch communication, readiness, and engagement within the Canvas LMS, coordinating with Financial Aid and Academic teams to ensure completion of program requirements.

You will conduct daily outreach to absent students, identify at-risk learners, oversee Mentors and Ambassadors, and contribute to improving retention, satisfaction, and overall success in a mission-driven environment.

Qualifications

• Strong communication and customer service skills.
• Excellent organizational and time-management abilities.
• Ability to problem-solve and work independently.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Supervisory or leadership experience is a plus.

Responsibilities

• Support and engage continuing online students throughout their program.
• Assist students with readiness steps and Canvas LMS navigation.
• Partner with Financial Aid and Academic Departments to ensure student requirements are met.
• Identify and report students at risk of withdrawal or academic issues.
• Help improve student retention, satisfaction, and overall success.
• Conduct daily outreach to absent students via calls, texts, and emails.
• Support student activities and engagement events.
• Oversee Student Mentors and Student Ambassadors.

Skills

Communication

Customer service

Time management

Organization

Problem solving

Independent work

MS Office

Leadership experience

Tools

Canvas LMS

Job description

Student Success Coach – Continuing Students

Non-peak department hours: M-Th 9am-8pm, F 9am-5pm, Sat 9am-2pm; hours will be extended during peak times

Job Summary

The College of Health Care Professions (CHCP) is seeking a Student Success Coach to support continuing online students. This role focuses on high-touch communication, student readiness, and engagement within the Canvas LMS. You will collaborate with Financial Aid and Academic teams to ensure students complete all requirements needed to continue their education successfully.

Key Responsibilities

• Support and engage continuing online students throughout their program.

• Assist students with readiness steps and Canvas LMS navigation.

• Partner with Financial Aid and Academic Departments to ensure student requirements are met.

• Identify and report students at risk of withdrawal or academic issues.

• Help improve student retention, satisfaction, and overall success.

• Conduct daily outreach to absent students via calls, texts, and emails.

• Support student activities and engagement events.

• Oversee Student Mentors and Student Ambassadors.

Qualifications

• Strong communication and customer service skills.

• Excellent organizational and time-management abilities.

• Ability to problem-solve and work independently.

• Proficiency in Microsoft Office (Excel, Outlook, Word).

• Supervisory or leadership experience is a plus.

Why CHCP?

We are committed to our Core Values: Innovation, Compassion, Accountability, Respect, and Excellence. We prepare students for successful careers in allied health and provide a supportive, mission-driven work environment.

Work Environment & Physical Requirements

Office setting with moderate noise. Requires frequent sitting and occasional lifting up to 25 lbs.