Academic Success Coach

Baptist Memorial Health Care; Memphis (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Baptist Memorial Health Care in Memphis seeks an Academic Success Coach to promote a positive learning experience and improve student retention. You will assist students with goal setting, provide ongoing communication, and follow up to maximize achievement.

The role requires collaboration with advisors and instructors, tracking progress through analytics, and designing transition and retention programs to support student success.

Qualifications

• Bachelor’s degree in English, Reading, Mathematics, Counseling, Psychology or Education.
• Two years of related higher education experience in Counseling, Psychology or related field.
• Proficiency with Microsoft Word, PowerPoint and Excel; strong verbal, written, and presentation skills.
• Master’s Degree in Student Affairs or Higher Education (desired).

Responsibilities

• Provides one-on-one coaching related to academic goals.
• Collaborates with advisors, instructors and coordinators to address student issues.
• Tracks student progress through communication and analytics to ensure attendance and progress.
• Assists students in addressing problems and refers to campus resources.
• Manages early intervention, implementation and follow-up for Early Alert.
• Helps students set goals for engagement and academic progress.
• Designs transition and retention programming to promote student success.
• Performs other related responsibilities as required.

Education

Bachelor’s Degree

Master’s Degree

Tools

Microsoft Word

PowerPoint

Excel

Job description

Overview

Purpose of Position and Scope of Responsibility

The Academic Success Coach is responsible for promoting a positive and successful learning experience for students to increase student retention, success, and degree completion. The Academic Success Coach will assist students with goal setting and provide continuous communication and follow-up to maximize goal attainment. Responsible for 8 hour/5 days/week. Incumbents are subject to hours beyond the typical workday, including weekends.

Principal Accountabilities / Responsibilities

• Provides one-on-one coaching related to academic
• Collaborates with key constituents to address students' academic performance (e.g., advisor, instructors, and BUE coordinator) to address student issues.
• Closely track students; progress, through communication and analytics, for each academic term to ensure class attendance and academic progress.
• Assist students in addressing problems and refer them to appropriate resources on campus.
• Assumes primary responsibility for early intervention, implementation, and follow‑up for students assigned an Early Alert.
• Assist students in establishing goals for high levels of engagement towards academic progress and success.
• Design and coordinate transition and retention programming to promote student success.
• Performs related accountabilities/responsibilities as required or directed.

Minimum Qualifications

Minimum Education

Bachelor’s Degree in relevant disciplines which include English, Reading, Mathematics, Counseling, Psychology or Education.

Minimum Experience

Two (2) years experience of related higher education experience, Counseling, Psychology or related field.

Minimum Licensure, Registration, Certification

Operational knowledge of personal computers, including proficency with Microsoft Word, PowerPoint, and Excel. Strong verbal, written, and presentation skills.

Desired Qualifications

Desired Education

Master’s Degree in Student Affairs Professional Program, Student Development or Higher Education.

Desired Experience

Two (2) years experience in Student Affairs, Academic Services or related higher education experience.

Desired Licensure, Registration, Certification

Advanced proficency with Microsoft Office products and previous experience with student information software, such as Jenzabar EX. Excellent verbal, written, and presentation skills.