Online Sales Manager — Lead Growth & High‑Impact Team (Flexible Hours)

Smartpress.com; Chanhassen (MN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Healthcare

Dental insurance

Life insurance

Disability insurance

Paid parental leave

401k with match

Employee stock ownership plan

Career development

Flexible work hours

Tuition reimbursement

Employee referral program

Safe manufacturing environment

Job summary

The Bernard Group, Inc. in Chanhassen, MN is seeking a Sales Manager, Online to lead a 6–10 person Online Sales team and drive onboarding, conversion, and early‑stage revenue growth for newly acquired online customers.

This full‑time role requires strong leadership, data‑driven decision making, and collaboration across Sales, Customer Experience, and Operations to maintain world‑class service and maximize customer value.

Qualifications

• 5+ years of sales and/or customer service experience.
• 2-3+ years of sales leadership experience.
• Strong communication and relationship-building skills.
• Ability to analyze data and inform decisions.

Responsibilities

• lead, coach, and manage a dedicated team of account specialists driving onboarding, sales support, and early‑stage revenue growth for newly acquired online customers
• own overall sales performance and revenue contributions generated during the critical onboarding phase of the customer lifecycle
• drive year‑over‑year growth in Smartpress sales by ideating, implementing, and analyzing sales processes that capture a larger share of the customer’s print budget
• ensure seamless process execution to boost conversion rates, build customer confidence, and foster long‑term repeat purchasing behavior
• build a high‑performance culture by recruiting, onboarding, training, and actively developing account specialists through regular coaching and performance planning
• optimize lead management and onboarding workflows to guarantee rapid follow‑up and a world‑class customer experience
• track and analyze early‑life cycle metrics to spot trends, refine compensation plans, and uncover new opportunities for efficiency and satisfaction
• serve as an expert escalation point for complex customer issues, overseeing prompt and effective resolutions
• partner cross‑functionally with leadership to implement scalable process improvements, support ongoing training initiatives, and tackle dynamic projects as assigned

Skills

Sales leadership

Account management

Customer service

Data analysis

Team coaching

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Job description

The Bernard Group, Inc. in Chanhassen, MN is seeking a Sales Manager, Online to lead a 6–10 person Online Sales team and drive onboarding, conversion, and early‑stage revenue growth for newly acquired online customers.

This full‑time role requires strong leadership, data‑driven decision making, and collaboration across Sales, Customer Experience, and Operations to maintain world‑class service and maximize customer value.